Nationwide | Pet Insurance Review

Our dog, Rocky ruptured his ACL and needed immediate surgery. From when I spoke with Customer Service on how to file a claim all through how to finalizing the reimbursement-everything was a smooth and pleasant process. The Customer Service rep thoroughly explained to me on our coverage, how to file a claim and the process to approval/reimbursement. We are so grateful that it was so easy and we were able to do it all from the app on our phone. With the simplicity of working with Nationwide, it allowed us to be able to focus on Rocky's healing process without worrying about dealing with the red tape of insurance.

Best product you could get for your pet. it takes the worry out of any emergency that may happen and helps with the yearly check ups. Worth every penny.

My dog had dental surgery For a mass removal and suffered an injury Which required emergency surgery. Once I submitted the claims, nationwide was able to reimburse me almost immediately. I am very pleased with their service.

i am very satisfied with the service provided by Natiowide.

This was overall a really positive experience. Called the customer service hotline two separate times to discuss whether the insurance would cover the operation. Both ladies were extremely friendly, and while I understood the policy is not to say "yes its covered" on the phone, they were very knowledgeable. The only issue I had with this experience is that your claim submission website was down for three days... I ultimately had to download the Vitusvet app to submit my claim. Which I only learned of from calling your customer service hotline (once again amazing). Was frustrating given that I had to pay out of pocket for the operation and needed to get a refund as soon as possible to cover other expenses.