Nationwide | Pet Insurance Review

I am so happy that I made the decision to get pet health insurance. The claims are so easy to file and the payments are expedited immediately. Buying this type of insurance from. Nationwide is a no brained.

Nationwide claims are so easy to submit - it takes less than a minute and are always turned around promptly. Submitting the claim is very straightforward, and the detailed explanation of benefits is appreciated. It is comforting to know that when my dog isn't feeling well, Nationwide has our back!

Claims are very easy to submit. The first few claims I received a phone call and follow up email within the 72 hours I was told at claim submission. Payment was made within a week. I was extremely impressed! Now no follow up phone calls or emails on current claims I submitted last week. Claim portal online does not even show the the claims I submitted and I have a copy of the acknowledgement that my claim was received that I printed out at the time of submission. It's been more than a week since I submitted additional claims and now nothing. Even if I saw them listed in the portal as pending or in process, I could understand that but there is nothing and the last email I sent last week has not been responded to. Just sent another email this morning....Hoping this is a covid-19 delay but a follow up email would be appreciated and makes a new customer skeptical when they were very fast 2 weeks ago with my very first 2 claims and now have seemingly disappeared except to send me this email to write a review.

I make my claim through the Vitusvet app. The claim takes all of a minute and their claim processing time is lightning fast. They have covered everything as stated in the contract with no dispute. Though that's as it should be it's just a nice peace of mind.

The claim process is an easy submission with a quick turnaround and efficient electronic payment(s). They have been checking in on Mel periodically which is nice.