5
out of 5
POSTED: | BY: Amanda
Very Helpful Overall but...
Claims are easy to file, and reimbursements are delivered quickly. Customer service is helpful and friendly. One improvement would be to offer the claim form as an electronic form to be filled out online, rather than completing, printing, signing, scanning and emailing. Overall I am happy, but I've had one major disappointment when it comes to coverage - my dog had a yeast infection in his paw, and they did not cover the exam and treatment because they said it was a pre-existing condition. I do not consider a yeast infection a condition, it is an infection. I disputed, and sent all his records in, and they still denied it. They also deny claims for ear cleaning, which is important for a dog's health. They do cover teeth cleaning though, which is extremely helpful.