MetLife | Pet Insurance Review

The whole experience was easy and quick.

We have been with Met Life/Pet First for the past 5 years with both a dog and a cat. We have found that if we provide the Invoices, the soap notes and any relevant pictures, the claim process is very smooth and timely. We have recommended Met Life to many of our friends.

Payments can sometimes take a while to process. I was a little annoyed about my rate increasing considering my dog doesn't have any long-term health complications, but the team explained that rates can be affected by vet prices in your geographic area. The customer service team has always been very nice! My little guy just had a stomach bug and needed blood work and x-rays; nothing was wrong, but it was nice to have the peace of mind of insurance so I could have him see the vet to make sure. I like how you can customize your coverage to include things like preventative care.

THIS IS THE MOST ABSOLUTE. HORRIBLE. PET INSURANCE COMPANY! I have insured my dog since she was eight weeks old and have been with MetLife Pet Insurance for a while. I have experienced superb service from other companies, but unfortunately, not with MetLife Pet Ins. I submitted a claim on May 5, 2025, then I was contacted that in order to process this claim, they would need an additional documentation, which I ordered. Once received, I tried to upload it to the ACTIVE claim; however, one is unable to do so resulting in filing a whole new claim. This was May 5, 2025. Today July 21, 2025. I have sent numerous emails only to get an auto response that more information is needed to process the claim...I called, no answer. I reached out again the other day, nada. I uploaded the document requested of me to the emails (approximately 10) and still nada. Furthermore, For obvious reasons, I canceled my policy June 1, the actual day the payment was debited from my account. Guess what? No REFUND WAS PROCESSED to date. Nor was the claim ever processed, so 2.5 months later I finally got someone on the phone after being disconnected from the previous representative. Now, to be fair, I have worked with them in the past and never experienced this time-consuming and aggravating process. I like to take away lessons from situations such as this. Take it for what it is, here is my input: PETSBEST INSURANCE is more affordable and offers more coverage for less. I highly recommend making a switch or if you are researching pet insurance companies, at the very least, consider PETSBEST Pet Insurance to save yourself months of aggravation!

every aspect of filing my pups claim is so simple and straightforward. not only that but processing time is amazingly short. i had a policy on my first pet and MetLife was right beside me all the way. i’m happy to have a new policy on my newest baby with MetLife.