MetLife | Pet Insurance Review

I have had the most seamless experience with MetLife, from the original signup day right through claims. The app is easy to navigate, within 48 hours they let you know they are reviewing your claim & within 48 hours a decision is made. Within 2-3 days you have your money. I have had experience with other ins companies that simply took my premiums & never covered anything. I’ve been pleasantly impressed with MetLife’s pet insurance plan.

I can’t say enough about MetLife Pet insurance. Our pets are like our children and MetLife Pet treats them like they are as well. MetLife Pet insurance is real insurance that helps with the enormous costs of veterinary treatment. The MetLife Pet agents graciously help every step of the way and claim filing is very streamlined. I have shared my experiences with all my skeptical pet parent friends, and they are indeed encouraged and surprised. MetLife Pet insurance is the real deal. I highly recommend regardless of your pets age.

This is an excellent policy! The claims are easy to process and the money deposited promptly! Make sure to get the routine pet insurance in addition to emergency! It really is helpful- especially while they are young! Great program

I initially got this policy for a new very expensive pup that I got not too long ago. I was offered a bare bones policy by the sellers but, bought a full policy. I took the pup to the vet on Friday and the claim was not touched until a week later. Nonetheless, I purchased two additional policies for my other two dogs and, was planning to buy a 4th for the new puppy coming next month. However, there were gremlins in the system that didn’t allow me to merge the policies. For over a week I was unable to access the original account until today so I could link the other two policies. I tried linking them but, was unable to because the system didn’t recognized my email address. I have been working with them for over a week to resolve these issues with the website and to link the policies. I called again today to find out what email they had but the policy information and email at their end was correct. The agent told me that she was able to link the policies but, when I tried to access my account the system couldn’t recognize even the original account asking me to provide again my policy number but to no avail. I was already fed up with the whole situation and with the fact that MetLife as big as they are their IT people couldn’t figure out the problem, didn’t get a call back with the status of the trouble ticket, it was a monumental mess. Regretfully, I just told the agent to cancel my policies. She sent the cancellation emails and MetLife lost over $3000 in coverage for my 3 dogs. This was frustrating and disappointing to say the least, I would not recommend this company to anyone. Their process is complicated and they take forever to adjudicate a simple claim.

The good news is they pay the claims very well. Unfortunately the claims process can be a nightmare. I had to send in the information countless times and waste much valuable time but ultimately my claims were all paid to my satisfaction. My recommendation is to process the claims through email . Send invoices and soap notes from the vet and in the email let them know what is attached so they can’t say they don’t have it. That was the biggest headache. Customer support was terrific. Thank you