MetLife | Pet Insurance Review

My vet software dropped comment on a visit back in 2022 which was not true! I worked with Met Life to provide details. My vet was finally able to provide a correct record and email saying he had a software issue. My claim was paid out at 90%! I will be finding a new vet for sure! Thank you to the customer service team!!!

I have had MetLife Pet Insurance for several years now. Until recently I had not experienced many issues but lately it has been beyond horrible. I have 7 pets insured, I foster dogs and I am very involved in rescue. MetLife has done nothing but give excuse after excuse as to why the claims are taking so long to process. They even are changing the way they process claims mid process. Now does anyone take responsibility and try to handle the claim, NO. All you will get is excuses and told you just have to wait a couple more days even though I have waited since August 12, 2023 already. I have been told by a supervisor on august 25, 2023 it should only take 5-7 more days. And yet here I am Sept 5, 2023 being told no I have to wait longer. I would not recommend this company to my worst enemy. I will not recommend to anyone in the rescue community more specifically. I have been hung up, lied too many times and do not have one single good thing to say about this company. I did provide MetLife with my info to be contacted but no one has bothered

App is great for processing claim. Easy. Quick

MetLife pet insurance sucks. I had NAtionwide and was lured into Metlife by lower premiums. However, they are very very slow to process claims and to pay. They so made some unfair assessments, and despite a letter from my vet, explaining Metlife’s misunderstanding, they denied the claim. I never had an issue with NAtionwide ever.. After this review posted, MetLife asked that I email them to discuss further. I have wasted 2+ hours already on trying to communicate these issues, not to mention my vet’s time responding (they were appalled by MetLife’s decision). MetLife’s response is an attempt to make their company look helpful but would amount to nothing. Steer clear.

The first 6 months they were terrible.Lately when you call you get a pleasant person who speaks English.I insure 3 dogs with them …a few claims and I thought they would choose not to renew …they did renew with no premium increase- and gave me an additional $500 of insurance @ no charge.Keep it up met life