MetLife | Pet Insurance Review

Highly recommend MetLife for pet insurance! They offer good coverage for injury/accident protection as well as preventative care. Their claims submission process is simple and easy. They address claims in a timely fashion and have never given me any trouble. I have no complaints and recommend them to all my friends and family with pets!

Great pet insurance. Easy claims process. Good coverage. Reasonable cost.

Two ways to improve: 1. When submitting claims online, allow the claim form to be able to filled out online. This would make submitting claims less complicated. For now, you must print out the form, fill it in by hand and then scan it to attach it to the claim. This process should be simpler. 2. The customer service department should be able to talk with the claims department about claims that go awry. I had a recent frustrating experience where the claims department erroneously sent back a claim for more information. It was not needed, as it had been submitted originally. Despite the error being made by the claims department, my claim was put back in the queue and took over three weeks to resolve. Customer service, although polite, could not contact the claims department and expedite the matter. Improve communication and allow errors to be handled in a timely manner.

Over all, it’s been a good experience. Except with the reimbursement process for the online pharmacy preventative process. That’s is a bit ridiculous in that the receipt wasn’t acceptable b/c the medication hasn’t been delivered YET, therefore it said “processing”. The vet doesn’t ship medication until the payment goes thru. It takes 3 days, at best, for USPS to get something to my door. I should have to wait a week before I can submit a claim just so an invoice can say delivered.

Fast assessment and payment!