MetLife | Pet Insurance Review

I truly appreciate the support provided through MetLife Pet. Their team consistently communicates updates, needs, and suggestions in a timely and helpful manner. One area where the experience could be enhanced is within the app communication process. For example, after submitting a refund request for monthly flea and tick medication, I was prompted to provide a SOAP note. This requirement wasn’t clearly communicated upfront, which led to some confusion. Providing clearer guidance earlier in the process—such as listing required documentation before submission—would make the experience even smoother.

Excellent service with my Yorkipoo’s claim! Thank you ❤️

easy to do turn in receipts, next day received notice it was paid

Reimbursement is quick, policy is reasonable and customer service is great. The App is easy to use!

Very timely response to recent claim.