MetLife | Pet Insurance Review

MetLife Pet insurance has been outstanding! Dog owner for 30 years, this is the first time having pet insurance and will never do without again! MetLife has a user friendly website and an app as well. Easy to submit claims and a quick turnaround for payment reimbursement . We would highly recommend MetLife as I do already to several group pages I’m in for our dogs breed.

It's easy to submit a claim to app. I get up to date notifications on status. I appreciate the first question is my pet ok. It makes me feel cared for.

I submitted a claim that clearly stated the reason was Ear infection. Someone decided it was Environmental Allergy and denied it. I chatted online and he said send SOAP notes, which I did. Denied again and, per phone call, now they say it was denied due to a Preexisting condition. I've had insurance with them for more than a year. Are they saying she's had an ear infection that long? Really? Now I have to jump through hoops to appeal?? Unbelievable!! UPDATE: With the assistance of a very nice Customer Experience Rep, we were able to resolve this situation and the claim was paid.

Easy claim submission and rapid payments

Metlife gives us the peace of mind, that our beloved puo is always covered n case of an emergency or whenever he needs medical attention.Customer service is outstanding and every claim goes smoothly. Definitely recommend using Metlife.