MetLife | Pet Insurance Review

Their email and chat options are definitely working. It is hard to believe such a big insurance company has poor customer service and no upper management is paying attention to this. Does that consider an insurance fraud? It does take a long time for them to process your claims to compare with other pet insurance companies. I guess if you want a better service, you just need to pay more for it.

I haven’t had to submit a claim yet, but it looks pretty easy in the app. Their customer service was great in getting me a discount I was eligible for but could not get it when submitting on my own. They were also helpful at explaining policies when I deciding between different amounts of coverage. Far better price wise than any other pet insurance too. The people at spot insurance were the opposite of helpful, so I’m glad I found met life.

Tried MetLife because I googled good pet insurance, boy was I wrong! I turned in all my receipts on everything and my veterinarian office sent in the soap reports and everything was denied except 3 claims, all her heartworm and flea medicines denied , pain medicine denied because she had surgery and it was over $ 4000.00 which I paid out of pocket because that surgery was done before I got pet insurance but the veterinarian gave her a pain reliever 5 months after the surgery because she evidently stepped in a hole on the surgery leg and he gave her medication but they once again said pre-existing, her stepping in a hole is not pre-existing, they took my my hard earned money every month so to me that’s a pre-existing lie when you continue taking money out of my account and know damn well you buying all my claims, I will be contacting BBB and believe me I had several people asking me about this company and today I called each one of them personally and told them to run and never ever deal with this company, that are crooks and scammers just out to take people money, I should have known it was to good to be true something told me not to I should have went with my first intuition! I can’t even imagine all these 5 star reviews are true, I would like to take them to court, the ones who have been scammed need to ban together and sue them!

From day 1, MetLife has exceeded my expectations. All of my experiences have been seamless and easy. I highly recommend MetLife!

Met Life Pet Insurance is surprisingly easy to file claims and make payments. If there are questions about a claim they will call you so that your claim is not delayed. I cannot say enough good things about Met Life Pet Insurance