MetLife | Pet Insurance Review

We adopted our American Bulldog last year after fostering her and her 5 puppies, after she was surrendered, very pregnant. We fell in love with Lizzy Girl while she nurtured her pups in our home and once they were adopted out we adopted her. Lizzy had pre existing loose bowel issues that I knew insurance wouldn’t cover-and they didn’t-but I decided to give pet insurance a try anyway. This is the first time I’ve ever had pet insurance. Well, it paid off immediately. Just a few months after we got her, Lizzy was bit on the face by a rattlesnake on our property and it was horrifying. We rushed her to the Vet hospital for anti-venin treatment and pain control. As they were telling us she would need to spend at least one night in the vet hospital, my mind started spinning over what this was going to cost, when my husband said, “Well don’t we have pet insurance?” I cannot tell you what a relief it was to just authorize the best care for my girl without the stress of the financial burden it would cause. MetLife reimbursed us in a very timely manner and filing the claim was so simple. We’ve filed other claims, less dramatic in nature, and MetLife has been great about reimbursing for all costs that are covered in our policy. It is a big relief to me to know I can get the best Vet care for our big, silly girl and just let her explore her world and enjoy her life. She brings us so much happiness and joy and MetLife gives us peace of mind.

Each professional I spoke to was caring, empathetic, understanding, and patient. Phenomenal service

Claim filing is easy and the reimbursements are quick as long as you upload the required documents including your vets SOAP notes.

Met Life Pet claims are easy to submit through their app - they keep you apprised of each step and once you reach your deductible getting reimbursed is easy.

I give MetLife a 5star and here is why. I have worked in the veterinary field for 17 years and recognize the reasons behind why Metlife needs the info that it does, info that a lot of these reviews are complaining about. For one, insurance fraud is huge. Also, the policy that one signs up for is the one that the Metlife reps have to abide by. There are so many policy options. Granted it does take a couple or a few weeks to process ones claim but the company has 100's of claims to process. One's veterinarian team plays a-big part in the speed of one's claim IF Metlife contacts them for more information to continue the claim. Metlife does not ask for any information that ones' vet team cannot provide. They too are bogged down with many many emails by the hour. All of this being said, we are thrilled with Metlife! Thank you!