MetLife | Pet Insurance Review

I have 2 pets insured through MetLife for @ 2 years now and I have never regretted it. Reasonable prices, fast claim processing, and quick repayment to my bank account. So glad my daughter told me about MetLife.

I recently switched to Metlife pet insurance because all over their website they claim to process claims quickly. Everything was great to start, i was quickly reimbursed for my first claim and everything was going well. But it was clearly too good to be true because that’s when things hit the fan, my puppy was recently diagnosed with bronchitis, all the vet expenses ended up costing $1000+ but i wasn’t worried about it because I thought i had great pet insurance that I thought would reimburse us quickly. I was wrong, to start i’ve been waiting 3 weeks for my claim to be processed, when i had reached out to figure out what’s the hold up, they stated they need notes from doctor, usually they just contact the vet themselves which had not at all been done and no one communicated to me at all while waiting, that that was the reason for the hold up. So i got the notes myself and submitted them on my own, the first rep that i spoke with stated that once the notes were submitted that the processing would be expedited, that was a lie because the rep I spoke with after that said they do not expedite that process and she had no clue what the processing time would be. Again at this point i’ve been waiting 3 weeks despite them advertising 5 day and on the site it says 5-10 days. It’s been way longer than that and i feel like my times being wasted and im very frustrated with the lying and misleading nature from customer support. I feel like you can’t really fulfill your claims of being quick with processing claims, maybe don’t advertise that you are and lie to perspective customers.

I bought comprehensive pet insurance for my 2 golden retrievers (6 yrs & 3 yrs). Low deductible/90% reimbursement/$10K reimbursement. I filed my first claim for an outer ear infection. My golden had a prior inner ear infection but never anything on the outer ear. I waited over 6 weeks for a reply and then got the lame denial stating it was environmental allergies. Not a dime of the nearly $400 bill counted towards my deductible or anything. They said I could appeal which takes at least 45 days to get back. My first claim as a new customer and this is how I am treated. Forget it!! A rip off. $510 in premiums down the drain. What a scam ripoff of a company. No wonder their reviews are so bad. I should've done more research before donating my money to the deep pockets of MetLife and their CEO. I hope you all can sleep at night.

By far the worst customer server I've received since starting the policy two years ago. Rare that I submit a claim so this is unacceptable and truly not worth the premiums I pay. Even a comment to reach out after a review was not answered, internal email unanswered, chat never available.

Submitted invoice, payment receipt, balance etc with no response for over 15 business days. Only way I knew it was waiting for already submitted invoice was to sign in. Sent invoice again, sent email for explanation why this wasn't acknowledged or communicated. Still nothing but the status reviewing. Terrible customer service and response to concerns. Choose another provider, I'll definately be looking