Healthy Paws | Pet Insurance Review

I just want the say THANK YOU for the speedy reimbursement of our claim. My fur baby needed surgery. The surgery was done on a Friday, I submitted the claim online on Monday the claim payment was in my bank account By Thursday.

I had this insurance for the past five years. I never had any issues at all. My dog had several surgeries and was seriously sick at the very end. Healthy Paws always processed my claims very quickly. I always got my checks within 10 days of filing the claim so I never had to worry about my credit card bills. Their customer service is outstanding. When I lost my sweet Brady in March 2019, I received a handwritten card by their office staff. Also, they were so sympathetic and compassionate with any email communication. My heart is so broken over the loss of Brady, but I know that if I ever can have another dog in the future, I will absolutely be getting Healthy Paws insurance again.

My lab puppy 11 weeks old was stung by a bee. I took her to the ER because she was vomiting and because it was after my vet had closed fir the day. The bill was $550. They refused to cover it because it was literally 5 hours before the 15-day waiting period was up. My puppy was stung again a week later, again after normal vet hours. This time the bill was $132. My deductible was $100. Again Healthy Pet refused to cover it because this time they said it was a pre-existing condition. My deductible is $100 so it would have cost Healthy Paws $32. I spoke to Management and asked them to work with me and was told there is nothing they could do. So I am cancelling

All claims are handled, quickly and efficiently and the really care. I tell everyone if they handled human medical insurance, I would sign up!!!

We are so happy we selected Healthy Paws for our dog's health insurance. They have completed all of our claims very quickly with minimal effort on our end. It allowed us to focus on our girl's health rather than cost.