Healthy Paws | Pet Insurance Review

I have 3 dogs and they are all covered by Healthy Paws Pet Insurance. I am very happy with this company. All three of them are Frenchies and one of my dogs is sickly. I think he has 90 claims. Healthy Paws handles the claims very quickly. They never denied any claims over the past 10 years. The reimbursement is directly deposited into my bank within a few days. They really care about my animals. Having this insurance has definitely made a difference in what I have been able to provide for my dogs. I strongly recommend this insurance!

My little guy was very sick, he entered the hospital and was there for 2 nights.As soon as he was home I entered the claim into the Healthy Paws Pet Portal and within 3 days the reimbursement was in my bank. They are so easy to work with, I would recommend this insurance to anyone shopping around.

I had to send treatment info three times because their system seems to lose records and doesn’t follow-up

A few issues with a large claim. I called the Healthy Paws call center, the first time to determine coverage for an emergency surgery for my dog. I called from the animal surgery center. Then I called the call center again, a few weeks later on paperwork issues regarding the claims process. I was disappointed in the call center, as I did get "stock" answers for both calls. The one call center associate, on the second call regarding paperwork issues, appeared to keep reading from a script repeating to me the same answer a few times. My question had nothing to do with the answer I kept getting. Very ambivalent answers and not very knowledgeable individuals on two of the three calls I made. The third associate seemed to have a bit more knowledge. Suggestion for the future. A claims representative who is knowledgeable about policies and can access them should be on call to help frantic pet owners determine their coverages in an emergency. In defense of Healthy Paws, I did not apparently send in the correct document the first time for reimbursement, so that delay is on me. However, I had to log in to my Healthy Paws account to find the notification. When I did send in the new additional document the review time was shorter. It would have been nice to have been sent a personal email to my email address on file that there was a notice to me on my account. And this item needed attention. I happened to check on the claim a week later to find the request. However, ultimately my dog surgery was covered per the policy guidelines, and I am thankful that it was covered and I had the policy that I had in place. It was very helpful. No complaint as to the coverages and the reimbursement disbursed.

You guys were efficient and requested info before I had to tell you too