1
out of 5
POSTED: | BY: MH
Exorbitant premium increases during pandemic
Premium increases aren't fun, but I understand that's part of the pet insurance industry. However, an increase of 25% per month during a pandemic seems exorbitant. Really frustrated because we've never made a claim with them so far *and* they used to be more flexible regarding premium increases. In 2018, they tried to raise our rates by 25% but lowered it when I called and asked them if they could take it down. It's usually only a couple of dollars. Now it's 10+ dollars every year.
The fact that they won't budge on the rate hike when so many people are struggling is really awful IMO. Used to recommend Healthy Paws to every pet owner I met but will no longer do so.
Read more on Trustpilot