Healthy Paws | Pet Insurance Review

I’ve been with Healthy Paws pet insurance for many years, covering six dogs during that time. I have had to file major claims on three occasions for two different dogs, and each time the claim process was straight forward and efficient. Not only did Healthy Paws reimburse me for my claims, but always followed up personally to see how my dogs were doing. The people at Healthy Paws are just very nice and caring. I can’t imagine a better pet insurance.

This company does not reward loyalty of customers. I was a customer for four years, and my card expired while I had Covid, and they completely canceled my account. When I reached out to their customer support team, and also called actually on the day that my account was supposed to be canceled, I was assured by the person on the phone that they would reinstate my account, but they didn’t. Took two weeks to respond to me via email, and when they did said there was "nothing they could do". The company does not reward loyalty of customers or even have any compassion due to those who are in the full swing of the pandemic. I would highly recommend a competitor.

I am a dog mom. I take this job as seriously as being a daughter, sister, aunt, etc. My 2 year and 9 month old Cockapoo is the most important thing in my life (along with the rest of my family). I’ve had dogs my whole life but when getting Ziggy, I did my research to find the best pet insurance available. I searched as thoroughly as I would do for myself, my parents and loved ones. I landed on Healthy Paws and could not be happier with my decision. When I took Ziggy home, I would never be able to predict anything so scary would happen. She’s happy, healthy, goes to her regular vet appointments and has a very active lifestyle. She has never been left alone for more than one hour; she goes everywhere with me except places she’s not allowed or places she’s been and doesn’t like. She’s the boss! The night of December 5, 2020 into the early morning hours of December 6, 2020 was the scariest moments to date being a dog mom. Ziggy began vomiting and pooping dark, deep, heavy blood. I brought her into the animal hospital where she was admitted into ICU and stayed for 2 days. Her vet continued to treat her on an outpatient basis the rest of the week to get Ziggy to the point of stable. Not once did I think about money, if I need to move with my parents to pay for her care, that’s what would happen. I am willing to do anything for my baby, including donating my limb if it helped her. I was in total panic for a week, maxed out all my credit and debit cards. The hospital and vet saved Ziggy and Healthy Paws saved me! Not only did they take my claim and process it so quickly, I had about 50% of all my unforeseen expenses back into my debit account. Not to mention, I got a follow up email asking how Ziggy was feeling and that Healthy Paws was sending her a hug! Health Insurance Companies for people usually are the ones to deny claims and make life difficult and Healthy Paws was no nonsense! If you get a fur baby, Healthy Paws is the BEST investment. Ziggy is stable and doing better and I am so grateful to know in an emergency, Healthy Paws has both our backs!

Incredible experience! They processed my claim in TWO DAYS and were so caring and compassionate in their communication. Submitting a claim was as easy as uploading two medical records. It took less than five minutes. Details: My beagle mix was attacked during a walk by an unleashed dog. It was horrific, his back leg got mauled, he lost a tooth in the scrap, and the bill came out to just under $2000. I submitted my claim, and within TWO DAYS, Healthy Paws had reviewed my claim and informed me that a check for 80% (minus the $250 yearly deductible) was on its way. I almost cried, the dog attack was so awful and the claim process was so easy. I just uploaded the vet invoice, and the medical info sheet, and while this was not necessary, I included pictures of the wounds. The site was very easy to use and I had no problems uploading the attachments. A week later, I received a message from a representative asking how my beagle-mix was doing. My check arrived very quickly. I recommend this company to everyone!

Wonderful company. Easy to deal with. Customer Service is excellent. Turnaround time for reimbursement is fast. Just snap a picture of bill and send it via the app. Easy!!