Healthy Paws | Pet Insurance Review

I have had all positive experiences with Healthy Pet. Their payout turnaround is very quick, and they are easy to reach by telephone. They have even emailed me post-surgery to check up on my dog. I would definitely recommend this company.

When our 1 year old cat got sick, all we wanted to was to help him. What we didnt realize was how expensive his treatment would be and the Vets would not give the treatment unless it was paid upfront. Healthy paws customer care team was fully supportive and took care of what we needed right away. I almost wish I have this kind of health insurance for myself and my human children. I highy recommend Healthy paws to any pet owners.

I got healthy paws insurance thinking it would cover unexpected illness or accidents. my puppy got sick 5 days after opening the insurance and when I filed a claim they said they couldn't reimburse me because they didn't cover that specific illness, then they said it was during the grace period. I was unsatisfied so I asked for a cancellation of policy, on their site they promise a 30 day satisfaction guaranteed full refund. but when I reached out to their costumer service they wouldn't give me a full refund! then they just stopped answering my emails.

I am writing to rave about my recent experience with Healthy Paws. I ended up getting coverage a few months ago for my new dog, and unfortunately he came down with a serious case of a coughing fit that ended up needing further testing, diagnosis, and prescription medication. All that added up financially to a huge total, but thankfully Healthy Paws covered a significant portion as guaranteed in the terms of the coverage. My dog ended up recovering well, but the ease of the financial burden thanks to Healthy Paws made everything so easy. Plus, the ease of filing a claim via the app or website was extremely easy and user-friendly. I have already recommended Healthy Paws to other pet owners, and will continue to do so.

The claims process with healthypaws has become completely ridiculous! I used healthypaws for years with my previous dog and they were wonderful but unfortunately a lot has changed in the last 8-9 months. I always like to have insurance for my dogs and when I got two new puppies, early 2020 it was a no brainer for me to get healthypaws for them on day one. Unfortunately, that was poor decision! They now reject every and all claims you send them, telling you “additional action” is required to complete the claim. They will send you an email with some BS like something is cut off or missing from the claim and you need to resubmit the information. They have done this with EVERY claim I’ve sent in!!! EVERY ONE! Here’s the funny thing, this never happened once the entire time I used them before, Ive very familiar with claim filing process. I’m guessing they are now underwritten by a new company or just decided to be difficult so people would give up on filing a claim after three submissions. They love to use the “page was cut off” excuse! Really.... I find that interesting as I take a picture of the page and the entire thing is in the image and nothing is mission or “cut off” as they like to say. Ive send multiple responses and asked for someone to detail to me what the infraction is on a claim and you guessed it never once have I received a response. Back a year ago I would have said hands down go with healthypaws and dont even bother shopping around but seeing as they are no better now then any other insurance company, as far as customer service and claims processing, you might as well go with a cheaper company... I know I’ll be switching myself. In response to your reply, it’s pretty clear my issue was ignored. You’re making a point to detail past medical issues, why? My dogs are puppies as I mentioned and don’t have any past issues or medical records. Furthermore, my issue is not with one claim. Every single claim submitted gets an action required email and then you give some BS reason like the claim is missing information or the page is cut off. The page can’t be cut off when it’s a picture of the invoice and I used the app and then camera to take the photo... I didn’t send some cut off fax, they are full page edge to edge images with all information clearly shown in the picture, for all claims submitted not just one. Your response just proves my point and shows the lack of customer support, now you want me to post my account information online??? Really, that’s a brilliant suggestion. I’ve sent multiple responses already via email and have yet to get a email response or phone call as I’ve requested, how about you take the time and care to respond to those and not just the complaints posted online.