Healthy Paws | Pet Insurance Review

This company is quick to take your money, but horrible about living up to their agreement in paying for a claim. I have been fighting to get a return on vet care claims and have been lied to by customer service, them loosing records submitted, and finding everyway they can to stall or refuse in regards to making a reimbursement. This is not a reliable company and advise not to believe in all those stars in the reviews. To answer why you can not find me is simple: The account is in my wife’s name, not mine.

I have never been so pleased with an insurance company - pet or anything else! I submitted claims on two separate occasions for one of my kitties who had some significant health issues. Healthy Paws was fantastic to work with on this already stressful process. They accepted the claim, paid it out without any hassle and paid exactly what they promised. I love this company!! (I have already recommended to friends who signed up).

Great service. My poor pup had a split tooth, and it needed to be remove in a major surgery. Healthy Paws customer service was so helpful in talking through my policy and what would be covered. Submitting the claim and getting reimbursed was no hassle. Recommend them so highly

Submitting Claims with Healthy Paws has been easy to do when I need to. I have a concern with how they significantly increase their premiums every year though. We have been using Healthy Paws since 2015 when we adopted our kitty. He was 7 years old then. Every year, the insurance premium slightly increased up until last year when the premium almost doubled in price. We just received a notification for the premium adjustment for 2021, and the cost is almost doubling again. It seems that now that my kitty is in his senior years and had a few more appointments, they are adjusting the price to the point where we possibly should consider moving to another insurance company. I want to let others who are looking at this insurance as this is not covered if any of the insurance ranking web sites. You will find other customers who are posting this same complaint also.. I currently have a $250 deductible with 90% coverage. Below are some numbers for reference. 2015 = $29.35 / month 2016 = $30.77 / month 2017 = $33.45 / month 2018 = $37.61 / month 2019 = $43.98 / month 2020 = $83.02 / month 2021 = $157.40 /month (renews in 2 months) When I called Healthy Paws last year about the significant premium price jump, I was told then this was due to the number of people filing claims in my area so they have to adjust the premium costs. Before I moved to Healthy Paws (based on their good reviews), I had a VPI/Nationwide plan and the premiums never adjusted this significantly. Since I started paying in 2015, I have paid $3040.14 in premium costs. Unless I adjust my coverage for 2021, I will pay $1,888 in premium costs just for 2021. There was a class action suite that was flied about this practice, but the judge dismissed the case it seems in favor of Healthy Paws.

I am very satisfied with Healthy Paws. I purchased the insurance policy ($100 deduct, 90% coverage, around $20-25/mo) for a kitten that we had rescued. Shortly after, she had blood in her urine. Her vet treated her for a UTI. She continued to have problems, so a x-ray was performed. She was diagnosed with a large urinary stone requiring surgery. I uploaded her itemized bill via mobile app to Healthy Paws. Very easy process. I was reimbursed (minus $55 vet fee, $100 deduct, and 10% copay) within a week. She was put on a prescription diet (no coverage by insurance). A couple years went by, and she just had another surgery for the same problem. Again, a $1000 surgery was reimbursed and my copay and out of pocket was around $250! Thank you Health Paws!