Healthy Paws | Pet Insurance Review

This company is either completely incompetent or a scam. I signed up four months ago. Paid all of my premiums. Submitted two claims for a total of about $150. After I submitted, they wanted complete medical records, which I provided and uploaded. Then I got another email asking for complete medical records, which I again provided. Then I got another email for a third time asking for complete medical records. This email threatened to decline my claims if I didn't (again) submit the medical records. I called the customer service number. Spoke to a woman who told me the claims examiners were looking for proof of a physical examination on 12/24/20. She looked at the medical records I had uploaded and indicated that she found reference to the examination on the one record and that she would submit everything for processing. A day later I got a fourth email asking me to submit complete medical records. Before I could even respond, the company sent another email saying that the claims were denied because I didn't upload medical records and the claims expired. Called them back, was put on hold for a manger for 25 minutes. Hung up and filed a dispute with my credit card company for the premiums I had paid. This company sucks. Go elsewhere. Not worth the aggravation.

A few close friends got together to celebrate one of our birthdays. What was a delightful and casual little get together became my worst nightmare when a balloon popped and startled my new affenpinscher pup. She jumped off my lap and broke her arm. I scooped her up as quickly as I could and rushed to the emergency vet. My poor girl was in so much pain and I was so disappointed in myself that I could let something like this happen to her. Luckily the emergency vet we took her to is AMAZING and super compassionate which eased my stress, but they can't waive a 6k bill when your puppy breaks two bones and needs surgery to insert a plate and screws into her tiny arm. I put it on my credit card and started to panic thinking I didn't "do my pet insurance right"... Are there prerequisites that I didn't meet? Will this not be covered? I submitted my claim through their website via the claims portal. I received some emails that I needed to provide medical records. I provided everything I had, but they asked for more. I started to panic more that this expensive event wouldn't be covered, but after submitting everything I had, I emailed and said that she was a puppy and had only been to the vet a few times. I received a nice email back saying she would let the claims department know. After that, I received an email that my claim was being processed and a few days later I had $4000 in my bank account. I couldn't believe it, but they covered every single thing they said they would. Honestly I wish my health insurance was this clear and easy. I have recommended healthy paws to everyone I know with a pet. I am incredibly happy that they were there for me in a really stressful time.

A few close friends got together to celebrate one of our birthdays. What was a delightful and casual little get together became my worst nightmare when a balloon popped and startled my new affenpinscher pup. She jumped off my lap and broke her arm. I scooped her up as quickly as I could and rushed to the emergency vet. My poor girl was in so much pain and I was so disappointed in myself that I could let something like this happen to her. Luckily the emergency vet we took her to is AMAZING and super compassionate which eased my stress, but they can't waive a 6k bill when your puppy breaks two bones and needs surgery to insert a plate and screws into her tiny arm. I put it on my credit card and started to panic thinking I didn't "do my pet insurance right"... Are there prerequisites that I didn't meet? Will this not be covered? I submitted my claim through their website via the claims portal. I received some emails that I needed to provide medical records. I provided everything I had, but they asked for more. I started to panic more that this expensive event wouldn't be covered, but after submitting everything I had, I emailed and said that she was a puppy and had only been to the vet a few times. I received a nice email back saying she would let the claims department know. After that, I received an email that my claim was being processed and a few days later I had $4000 in my bank account. I couldn't believe it, but they covered every single thing they said they would. Honestly I wish my health insurance was this clear and easy. I have recommended healthy paws to everyone I know with a pet. I am incredibly happy that they were there for me in a really stressful time.

Boudreaux had to have a toe removed because of an injury and the surgery was pretty pricey. I filed the claim and it was easy to submit and we received the check from Healthy Paws in record time! Thank you Healthy Paws!

Our dog recently had to have his toe amputated because of an injury. The claim was easy to file and they paid 90% of the entire amount, after the deductible was met, with no tedious questions asked. We have 2 dogs covered by Healthy Paws and they have been great each time we have needed them. Also, we got the reimbursement check in record time!