Healthy Paws | Pet Insurance Review

Our 4 year old Golden Retriever had to have both rear acl's repaired. We were very concerned for her as she means so much to us. Luckily, we had Healthy Paws Insurance which helped us cover 80% of her surgery costs. They handled her claim within a few days of submission and sent us a check within a week. They covered all of her expenses which included her harness, collar, pills, bandages, etc. They were fantastic and without them we don't know what we would have done. Thank you Healthy Paws.

We have the best lab/shep mix dog in the world. Our girl, Zoe, came to us New Year's Eve 2020 and was supposed to be a 2 week foster -- we failed miserably. No way could we give her up. A few months before her first birthday we noticed she would limp after extended running or playing with other dogs. We took her to our vet and he diagnosed her with ununited anconeal process and urged us to take her to an ortho specialist. We did so and after a CT scan, ortho diagnosed her with "bilateral fragmented medial coronoid process of the ulna with secondary elbow osteoarthritis, bilaterally (BOTH LIMBS). We took her for surgery (ulnar ostectomy - bilaterally) on a Monday - which lasted over 3 hours. She was hospitalized overnight. On Tuesday, we picked her up and paid our bill (over $10k up front). I submitted a claim to Healthy Paws on Tuesday and sent Zoe's medical records on Wednesday. On Friday I received an email that Zoe's claims were approved and on Monday the money (80%) was transferred into my bank account. It didn't even take a full week from the time of her surgery for Healthy Paws to handle everything. I am shocked to see a company this responsive and am so thankful we signed up for Healthy Paws. Day by day Zoe is betting better but will need care from time to time for the rest of her life. I'm glad we're in good hands. The coverage is outstanding and the claim processing time is unbelievable. If you're considering pet insurance (and you should!), please go with Health Paws. They are truly the best. I can't more strongly recommend a company.

Healthy Paws has helped us with the numerous unexpected health issues our lab puppy - who is now 1 year old- has had. They respond to our claims quickly and respond well on the phone. Our vet recommended them and I am so grateful that she did.

Recently, my 1 year old Jack Russell Terrier, Hazel, needed to be taken to an animal ER. While at the ER, she had x rays, fluids, and many medications. She had ingested multiple pieces of rubber from toys. She had to spend 3 nights at the ER and had a surgery to remove the objects from her stomach and intestines. My final bill was over $4,000, but throughout this already stressful and scary time, I didn’t need to worry about money. Times like this make me so happy to have Healthy Paws!! Not only does my plan give me great coverage, but the app is so user friendly and the customer service team members are so nice! A day after I submitted my claim, I received an email asking how Hazel was doing!

Our 1 year old cat was having urinary issues and eventually was hospitalized because of it. It was really tough having him in the hospital for so long; our family wasn't whole! While dealing with the particulars for our claim, we received a separate email from Healthy Paws asking how our cat was doing. There was no business, no requests for additional documentation, just a check-in to make sure we're doing okay and that our cat was doing okay. I was shocked to receive an email like that! Shocked, but also knew we were in good hands with this insurance company. It's so stressful seeing these unexpected bills piling up and not knowing if we'll receive any money back, but also knowing we would pay whatever we need to in order to make sure our kitty is happy and healthy. I work in the insurance industry (homeowner's claims) so I'm somewhat jaded when it comes to insurance claims, coverage, etc. and I'm so happy to have had a good experience with Healthy Paws and the overall coverage they've provided. They are sincere and genuinely care. Thank you!