Healthy Paws | Pet Insurance Review

My furry family member died on May 10th, 2022. I’ve contacted Healthy Paws 6 times since then as they continue to bill me. On Monday of this week, I was told that all charges would be reversed and my policy canceled. Then boom, got billed again… and was told my bill will go up in December. So each time this happens, it opens wounds of losing my family member. It is an unacceptable experience.

Our 2.5 year old dog stopped eating out of the blue and became very ill with dehydration and electrolyte changes. Two hospitalizations later, he was diagnosed with Addison's disease (primary adrenal insufficiency). Healthy Paws has an easy interface for filing claims, and the turnaround times were less than one week for each claim.

We insured our dog at five months old. We had her spayed right before we got insurance. The vet gave her too much anesthesia, and this caused a back leg paralysis. We found out the dosage is different with Tibetan Mastiffs. It cleared up in a day and she walked fine. I purchased the insurance after that. Fast forward two years. We took her to the vet to make sure she doesn’t have hip dysplasia. We did this because we found out the breeder she came from didn’t have breeding rights. We also had no info on her hips. We just wanted to take precautionary measures to make sure she wouldn’t have any problems. The vet took X-rays and concluded she didn’t have hip dysplasia. We filed our claim with Healthy Paws to be reimbursed 90% of our vet visit. They came back and said since she had a “pre-existing limp” from the prior paralysis, and she couldn’t be covered whatsoever. This was the first claim we ever filed. We had extensive documentation showing she didn’t have hip dysplasia. They basically said F-off. We cancelled our policy, and they took us for two years of monthly payments. Stay away from them.

We signed up for pet insurance with Healthy Paws in 2013. They have been wonderful all this time. They process the claims super quickly and the money are directly deposited in my bank. It gives me peace of mind to know that my dog is protected.

Our French Bulldog Fletcher just had a second back surgery and Healthy Paws came through for Us when we really it. Reimbursement 3 business days after filing the claim. We have 90% coverage which was well the deductible during this difficult time for Fletcher.