Healthy Paws | Pet Insurance Review

Don't expect to get your money reimbursed. Only excuses. I had to cancel a policy for my dog today after more than 4 years paying for it. I did not even want to ask them to reopen my our claims for our dog's treatments because I had done that before through emails and phone calls. All I got back were excuses. My disappointment did not even start with the claims: I asked for a simple change of ownership of the policy to my daughter that never happened; I had to write emails and call to follow up, for weeks and months, on why it is not happening, and I got so tired of it and tell them just disregard the request. UPDATE: For Healthy Paws: Please find my chain of emails to you especially the one on 7/27/2022 where I provided, for the 2nd time, the last portion of requested records, and where I begged for the reopening of the claims. Since then I had called twice and the first rep. acknowledged you have all needed records. But the rep. on the call yesterday said no again. Your service is like a joke that costed me time and money. I really regretted signing up. The money spent should have gone directly to my dog's vet.

I want to thank healthypaws for the Outstanding service and loyalty to our dog, Blue. Albeit he is only 3 years old, he has had some health issues that have popped up and this insurance company has been a Blessing beyond! They are extremely easy to work with and pay very quickly with little hassle. Their communication is excellent, their service is excellent and I highly recommend Health Paws Pet Insurance. I have used others in the past and after using this company I am a forever client.

This policy has been a life saver. My 3 yr old dog has had 3 surgeries and Healthy Paws has been great for each one. They walked me through what would be covered before each surgery and then processed my claims quickly when I submitted them. They also send this email after you submit a claim and tell you to take care of your pet and they will contact you if they need more info. They also check in on your pet after surgery. The customer service, response time and coverage has been amazing! Hopefully I won’t need to keep using it this often but It really is nice knowing it’s there if I need it.

HealthyPaws has always paid my claims promptly and without hassle. The few times I've had to directly interact with customer service, they have always been friendly, supportive, and helpful.

I have used Healthy Paws for over 10 years and boy has it been a life saver on our pocket book. This is the best insurance I have ever seen and the process is so easy. Just email an invoice and within a few days there is a deposit in my bank account. They are always so caring & follow up to see how our fur babies are doing after a big surgery or treatment. Such a special touch! From the first month we adopted one of our babies he needed a root canal & no issues with being compensated 90% back to now, 10 years later he is being treated for cancer and still 90% pay back of all the vet bills. So worth peace of mind and the premiums I pay to know they will be able to get the best treatment out there & no questions asked. I highly recommend Health Paws to all my family & friends and will use them for all my future babies as well... LOVE THEM~