5
out of 5
POSTED: | BY: Eileen
Roxy's disc rupture
Our dog had a disc rupture. One second she was chasing her ball, the next her right leg was paralyzed. The staff at Healthy Paws were very kind, answering all my questions about my policy. They covered almost all of Roxy's surgery, and yesterday said Roxy's post - surgery rehab will be covered if she needs it. I am so grateful.
The premiums are very reasonable, and worth every dime. Save your family from having to make a terrible choice because of the cost of emergency care, and get Healthy Paws insurance for your pet!
POSTED: | BY: The Healthy Paws Team
We’re sorry for your frustration regarding your claim reimbursement. Your claim was paid with a check being mailed to you the middle of July. At the beginning of August, you started the process of enrolling into direct deposit, which was completed the middle of August. In the middle of August you notified us that the previously mentioned reimbursement check was not received. A case was made for our Payments Team and at the end of August, a stop payment was placed on the check and your reimbursement was provided by direct deposit.