Healthy Paws | Pet Insurance Review

4.9

out of 5

Number of reviews 10,767

Healthy Paws Pet Insurance offers one simple plan that covers accidents and illnesses and includes unlimited annual and lifetime payouts. They support hundreds of pet rescues and animal shelters through their Every Quote Gives Hope™ medical grant program. Top-Rated Pet Insurance Plan No maximum annual or lifetime payouts One easy-to-understand pet insurance policy Most claims are processed within 2 days Use any licensed veterinarian in the U.S. or Canada
2

out of 5

POSTED: | BY: josh samilow

does not pay large claims

My dog had surgery. Well past the waiting period and all medical records sent in twice. A month before they came back and asked for the same records again. Would NOT recommend this company
1 comments

POSTED: | BY: Healthy Paws Customer Service

Josh, We're sorry you baby had to have surgery. All claim decisions are based on your pet’s medical records. Medical records for your pet include doctor's notes, laboratory results, and other documentation regarding any of your pet's visits to the veterinarian. These notes are kept by your veterinarian and are not typically sent home with you. Most pet insurance companies including Healthy Paws use a pet's medical records to determine if there are any pre-existing conditions that would keep us from approving a claim. Unfortunately, the records sent by your veterinarian were for your other pet enrolled with us. Our team has reached on your behalf to your vet for the appropriate records, Once received we can then process your claims. Give your babies hug from us. The Healthy Paws Team

5

out of 5

POSTED: | BY: Jasmin Machold

Happy customer!

My dog had to go twice to the hospital about a week ago. I filed the claims with her insurance (healthy paws) as soon as I received her bills, it took less than 24 hours to get both my claims approved & the checks to receive money from healthy paws, came with the mail a few days later! Super happy about how quickly it all got processed from healthy paws! :)
Read more on Trustpilot
5

out of 5

POSTED: | BY: Colleen Farulla

Ever since I have adopted my 2 yorkies…

Ever since I have adopted my 2 yorkies from 4 months of age, they have run into some serious medical conditions which required tests, scans and medications. Having Healthy Paws pet insurance has made each and every vet visit a little easier knowing that part of their medical needs will be met by insurance. It gives me peace of mind knowing I can give my babies the very best medical attention. I strongly urge anyone who has a pet to get Healthy Paws pet insurance. It is so easy to file a claim and you will get reimbursed within days. Monthly premiums are affordable. It makes any chronic/acute or emergent medical situation easier to handle so you can concentrate on your furbabies needs.
Read more on Trustpilot
5

out of 5

POSTED: | BY: C. Zoumas

Allowed us to focus on our pet

Our dog was diagnosed with cancer at 2 years old, with it recurring when she was 4. Healthy Paws quickly processed all of her vet bills without ever giving us a hard time, allowing us to devote our attention entirely to taking care of our pup.
Read more on Trustpilot
1

out of 5

POSTED: | BY: Cathy Driscoll

Worst Pet Insurance/experience

I have Healthy Paws for my 8 year old mixed breed dog, have paid my ever increasing premiums on time every month without complaint. Have had this insurance policy since he was 12 weeks old and have only had 1 claim prior to this last one. Submitted claim after $8500 TPLO surgery, received and email and update on their app that my claim was processed and approved and I would have my reimbursement in 3-5 days from 02/14 - called on 02/28 because I had not received my reimbursement. Was told that the agent was going to put me on hold while she looked into it further as she could not see any notes that the reimbursement was actually issued, call was then disconnected. Called again and was told, "well, we are at the mercy of the USPS, so not our fault if you didn't get reimbursement". After speaking to multiple levels of supervisors, best answer I could get was, "we will open a finance case, no idea how long it will take for them to start working on it or get the new reimbursement out to you". Asked for a call back from someone in finance and was told I would get one within 48 hours. Did not get a call, then got an email from a customer liaison manager who advised she ensured my claim was escalated to finance and if I wanted a call back, to give her dates and times. Responded with my dates and times (any day, any time between 0800 - 1700 EST). No call. Called again this week and was told case was not escalated and the the Customer Service Liaison I was speaking to would escalate it. Unfortunately I am stuck with Healthy Paws now because if I change companies, the 2 issues he has had would be considered preexisting. Worst choice I ever made was Healthy Paws
1 comments

POSTED: | BY: Healthy Paws Customer Service

Cathy, We understand the frustration that comes with a reimbursement issue. This is definitely not how we like to do business and apologize that our customer service did not meet your or our expectations. The reimbursements were sent out on our end as soon as your claims were reviewed and completed. Unfortunately, we have no control over the checks once they are in the hands of the postal service. We want to assure you that your case remains a huge priority for our team. Your replacement checks were mailed on 3/8. You should have received an email from our Billing and Payments Team confirming this on 3/7. The Healthy Paws Team

Please leave a review

Monthly Cost

$15 – $80, depending on breed, zip code, age of pet and choice of deductible and co-pay.

Coverage

One plan covers accidents, illnesses, cancer, emergency care, genetic conditions, alternative care and more. You can choose a co-pay of 10%, 20%, 30% or 40%. The pay-out amount is based on your actual vet bill.

Payout Limits

No per incident, annual or lifetime pay-out limit.

Deductible

You can choose an annual deductible of $250, $500 or $750* *Choice depends on age of the pet

Age Limits

Pets must be at least 8 weeks old and under 14 years old at time of enrollment. Once enrolled, pets can stay insured regardless of age.

Waiting Period

Coverage begins 15 days after your policy starts. There is a 12-month waiting period for hip dysplasia claims.

Exclusions

Pre-existing conditions are not covered. Hereditary and congenital conditions are covered, however hip dysplasia is only covered in pets who enroll before they are 6 years old.
Healthy Paws Pet Insurance detail
Healthy Paws Pet Insurance was rated the best pet insurance company by customers in 2015, 2016 and 2017 at petinsurancereview.com, Consumersadvocate.org, PetInsuranceQuotes.com and other leading review sites. Healthy Paws has one simple plan that covers accidents and illnesses with no per incident, annual or lifetime payout limits. Their goal is to offer the best coverage possible while still keeping plans affordable. With each pet insurance quote submitted, Healthy Paws makes a donation to one of hundreds of pet rescues and animal shelters through its Every Quote Gives Hope™ medical grant program.
Provider website

Get a quote today

Leave a review