1
out of 5
POSTED: | BY: Renae
Loses vet records and requires multiple enrollment evaluations
I’ve made one reimbursed claim in the 5ish years that I’ve had Healthy Paws. They gave me the absolute hardest time saying they never received any records for my dog from her vet, but they had been sent multiple times from the vet with fax receipts. It finally got resolved after many months and headaches. Fast forward to my second claim most recently, they tried to claim my dog needed a whole new enrollment evaluation (won’t provide a reason why) and did not have her vet records yet again (they won’t answer my question as to how they had it for the previous claim but not for this one). They won’t process the claim. My dog is 5 years older than she was when she first started on the insurance and they can now claim that she has changed in health. And their premium keeps increasing - so I’m paying $15 more a month and they’re losing my dog’s records. Feels like they’ll do anything to take your money but never reimburse you for claims within your policy. Definitely do not recommend.
POSTED: | BY: The Healthy Paws Team
Renae - We're sorry your pet wasn't feeling well. As per the policy we do require medical records for all enrolled pets in order to process claims. Once full records are received we will keep them on file for future claims processing. We appreciate your efforts in providing those records, but we are still missing some needed information. Our team has reached out to your veterinarians to get those records. Once received we can continue to process your claims.