Healthy Paws | Pet Insurance Review

We've had Healthy Paws Insurance for our dog since the day we brought him home, and their service has been outstanding from the very beginning. Over the years, our pup has faced some complex medical issues, and Healthy Paws has been there to support us every step of the way. They handled all our claims promptly and professionally, and we were never caught off guard regarding the benefits of our plan.

We've had Healthy Paws Insurance for our dog since the day we brought him home, and their service has been outstanding from the very beginning. Over the years, our pup has faced some complex medical issues, and Healthy Paws has been there to support us every step of the way. They handled all our claims promptly and professionally, and we were never caught off guard regarding the benefits of our plan.

I put in a claim on March 14 and it had been over a year since my last claim. I felt it was taking so long and I never saw a direct deposit in my account, so I got online and saw that the claim had processed and they marked it "closed", however,they never paid me $279.20, which shows the amount I am due. I looked at my account and saw that somehow my direct deposit was not listed in my portal account, so I put it back in and called Healthy Paws to let them know, explained what happened and told them I put my direct deposit info back in the system. It is now May 19th and I called again TODAY, and they told me it should take 10 days from the first time I called and that I should be paid by May 23rd. Seems like a very long time since direct deposit is a very quick thing to correct. I don't have a lot of patience for insurance companies that would cancel me in an instant if I didn't pay my bill, but take their darn sweet time when they have to PAY ME.

They are delaying the decision on the claim in every possible way. The first claim has been going on since November 2024, it is now May 19 2025 and still "in process". They are just dragging out time so that you continue to pay monthly. Ridiculous, we paid them for almost two years, our cat did not get sick, but broke a fang, insurance covers this case, our vet provided medical records and all the documents, but Healthy Paws kept asking for more and more documents, more exams, this lasted for three months, as a result, the claim was closed, in March 17th they received another veterinary exam what only they wanted for the claim. So for two months they have had all the documents what they asked but they only respond back that "review of the claim may take 10-14 business days"and repeat to ask us by email for the same vet docs what they have already! This company acts like a scammer. Tomorrow we will call to cancel this insurance and then send a complaint to BBB. P.S. The problem was fixed by London, Healthy Paws Customer Liaison Manager. The claim has been approved for payment at last. Thank you.

Healthy Paws is the BEST until your pet gets older and then the monthly charge is very high. Mine just went up to $841 from $110. Unfortunately my pet is older and too late to look at other rates. However, when your pet is younger, they are awesome. They pay very quickly and their customer service is wonderful and easy to reach.