Healthy Paws | Pet Insurance Review

Ophelia, our toy poodle began limping when she was around nine (9) months old and we thought she pulled a muscle or twisted her leg during one of her favorite play time activities (tug of war). Sadly, her limp continued to worsen and after two weeks, we finally conceded and took her to our veterinary for an exam. Once there, our Veterinarian conducted tests and x-rays and determined that both her hind femoral heads were severely damaged and diagnosed Ophelia with Legg–Calve–Perthes syndrome. Legg-Calve-Perthes syndrome is a disease of the hip joint that results in abnormal deformity of the ball of the hip joint and starts with an insult to the blood supply to the head of the femur bone. As the blood supply is damaged, the bone dies off leading to the bone in the femoral head to collapse and the cartilage coating of the femoral head becomes cracked and deformed. This leads to arthritis or inflammation of the hip joint causing pain and lameness in the affected legs. The cause is not completely understood however the treatment is a femoral head and neck excision with an excellent prognosis. (Degner, 2004) Sadly Ophelia had the issue with both her legs and required a double Femoral Head Ostectomy (FHO) which is expensive and painful. We scheduled the surgery for both her legs and once the surgery was completed, our Veterinarian and the Orthopedic Surgeon signed the claim form and their office sent the claim and all of Ophelia’s medical records to Healthy Paws. He

My 6-yr old female Weimeraner has been insured with Healthy Paws for almost 2 years now. I am blown away by the professionalism, competency, quality and speed of reimbursement of this company. (If only my human health insurance were of this caliber!) The most recent cause for me to use my insurance - Bella started the have difficulty getting up from a seated or lying down position; as if her knees or hips were hurting. Initially I took her to my regular Vet. He took a zillion xrays and tapped the knee joint to test the fluid for inflammation. His diagnosis was cruciate ligament problems, bilaterally (means both knees) and recommended surgery at a cost of $6,000 (just the surgery fee - additional fees for all the ancillary charges. I didn't feel comfortable with this...so I decided just like in human cases, a second opinion would be a good idea. I contacted Healthy Paws, and sure enough - not only did they say my policy covers the cost of a second opinion, they encouraged me to pursue it for Bella's sake. The specialist I took Bella to see is a Board Certified Orthopedic Surgeon. He is not convinced at this stage by merely looking at several x-rays of the diagnosis that the first Veterinarian arrived at. He explained in detail, which I skip here) that further tests were required to figure what was really going on. So Monday of next week, we are off to North Carolina to the University to have an MRI performed on both her knees (and of the hips are suspect, both hips). Again, He

After reviewing many pet insurance plans online, I am very happy I chose Healthy Paws. Unfortunately, my dog sustained a severe laceration to her leg requiring surgery and follow up treatment. Healthy Paws was there when needed. Friendly customer service and quick reimbursement. I couldn't be more pleased. Thank you Healthy Paws.

My dog got stomach sick, was vomiting blood. The vets ran an x-ray, blood test and a stool sample, it was an infection and giardia. He was prescribed with meds for both and is very happy and getting better now. The claim was processed super-fast, as an insurance professional I think the policy language is very straightforward and you can clearly tell what's covered and what's not. There are no back and forths with Healthy Paws, I gave my vet the claims form they email the diagnosis and the steps taken to heal my dog and within 1-3 days you get your email notice that the claim has been processed with your reimbursement rate minus coinsurance and the deductible. I'd say much more efficient and simpler than even good health insurance plans for people. The claim manager emailed me a couple of days after my dog's treatment to ask how he was doing and asked for pictures, I thought it was one of those massive emails but responded with a few pics and a status update and got a a response from a real person. A very nice touch! I just rescued another dog and adding him to my existing policy took 2 minutes on the phone. In short - great service, simple, straightforward policy language, backed by one of the best and financially strongest insurance companies in the US, fast claims processing, and caring competent staff - can't ask for more!

We got Snoopy (Basset Hound) at 6 weeks of age. Having lost 4 other pets to cancer over the last 15 years, we knew we had to do our very best with this little sweetie who had already wrapped himself around our two little girls fingers. In my years and years of being a devoted pet owner, I have learned that pets don't give you any warning or are selective of their days of need. Without fail, my pets had always in the past picked the weekend or a holiday to come down with an emergency. So I checked out a few pet insurance companies and I really liked the guarantees with Healthy Paws. I had even called them to confirm, God forbid, cancer ever strike our Basset, that he would be covered. There were no exclusions! Over the past 2 months, Snoopy, now 2 years, had 2 emergencies. One was life threatening "bloat". Not only was our vet waiting for us as we drove up before their office opened, they faxed in my insurance claim directly after. Within 2 days I got confirmation from Healthy Paws that my claim was being processed. My reimbursement check was in my mailbox the very next day! My claim was for $338 and they reimbursed me for $304!!! I am going to take that check and open up a bank account just for Snoopy and will continue to fund that account every time I am reimbursed so the money I need at the time of an incident will never come directly out of my pocket. Thank you so much Healthy Paws for your timely, speedy response! And a special thank you for the heartfelt c