Healthy Paws | Pet Insurance Review

Moe, a 9 month old Lab got into a bottle of Gorilla Glue. I immediately called the vet and brought her in. After some xrays they sent us to a surgery center. She ended up having a 7 inch by 4 inch spongy glob removed. The hospital's office took my Healthy Pets claim form with no problem. After getting the final bill I faxed it in to Healthy Paws along with her history. I heard back the next day that they received it and would let us know a decision soon. They covered most of my $2400.00 all but my deductible and $200.00.

I was shocked to see a negative review of Healthy Paws Pet Insurance on here after being a client with them for the past year and unfortunately submitting claims more than we would have liked to! My father has worked in the Insurance Industry for 40 years and we had pet insurance growing up with another pet insurance company. We never had any issues with the other company, but when comparing plans for our dog Max Healthy Paws had the best coverage, least amount of hassle, etc. My husband is the type that reads and compares everything (to the point that it's annoying) so he ones the one that made the final decision. Most of the claims we submitted were fairly minor at first. It was so nice because when we submitted a claim we would receive an e-mail confirmation that it was received right away and usually the same day an e-mail that our reimbursement had been processed! Since getting our policy we moved twice and I changed my name and the staff was great about getting everything updated. Most recently we moved out of the city and they even notified me right away that our monthly premium would be reduced as well. Whenever I e-mailed or called the staff seemed genuinely concerned about Max. Most recently however, was when I really knew we had made a good choice. After we moving we just switched vets and it unfortunately was not a good experience. Our dog Max got all of his vaccinations in one day and the next day was very ill. They aren't sure if it was an allergic reaction

We got our Aussie at 8 weeks and immediately signed up with Healthy Paws based on the reviews. I can tell you this is one of the best decisions we have made in going with HP. On numerous occasions, we have taken the pup in for different issues including the ER and every time time, our claim was processed and benefits paid within days. Their customer service is the best and the fact that I was speaking with a caring veterinarian was OUTSTANDING!! I hope we have gotten past the worst with our pup and it's reassuring to know Healthy Paws will be there if needed!

Healthy Paws has been fantastic. After being rejected by at least one other pet insurance company due to pre-existing conditions, Healthy Paws offered a comprehensive coverage package, customizable in terms of coverage and deductibles, and no annual or lifetime limits. They have been incredibly easy to deal with when I have had to file claims and they process and pay the claims very quickly -- and, they pay exactly what I expected to be paid, so there were no surprises and I didn't have to fight to get claims paid. Their customer service staff is very friendly and helpful. I highly recommend them.

We have had all three of our dogs insured with Healthy Paws for a few years now. It has been a pleasant experience from Day 1 through today. The staff is AMAZING. They really understand how important our pets are to us and how we demand the best care possible for our pups. Our claims are processed at lightening speed and everything is easy to understand and fair. I tell EVERYONE who will listen about this insurance. It's a must have. I did tons of research prior to choosing healthy paws and it paid off. We have a great partnership. You won't regret choosing Healthy Paws.