Healthy Paws | Pet Insurance Review

Our 8 month old German Shepherd Phoenix exhibited a limping in her left front leg. We took her to the vet where “pano” was indicated but while investigating that issue the vet discovered that the two lymph nodes on either side of her lower throat were greatly enlarged. Yikes!!!! He did a biopsy of one of the nodes along with extensive blood tests to try to find the cause. At this point we are not sure of the cause but have ruled out several of the more serious possibilities. The total vet bill so far is $1068.08. I submitted documentation for the claim by email on Monday 9/10. That same day, Healthy Paws went to work on the claim, asking for some additional vet notes directly from the vet. The vet supplied the notes on Tuesday 9/11 at which time I got an email from Healthy Paws indicating that the information was complete and the claim was being processed. On Thursday 9/13 I received notification from Healthy Paws that the claim had been processed in an email which included the explanation of benefits. Notice that the claim was already processed on day 4. So they are fast, but did they pay what the policy said would be paid? Yes, to the penny. My policy has an annual $250 deductible with 90% coverage. NOT covered is the exam fee of $36.50 (as stated in the policy), and so the calculation went as .9*(1068.08 – 36.50) – 250 = $678.42. So they are fast, pay what they are supposed to pay, but are they pleasant to work with? Yes, definitely pleasant. I have communicate

After reviewing other pet insurance companies,we decided on Healthy Paws for our Saint Bernard.Even over what our vet recommended.What a great choice we made.simply the BEST. On 09/04/2012 we took our Saint to the vet for an injured wrist and a diarrhea problem. Within an hour of getting home from the vet's we received a e-mail from Healthy Paws saying they had received our claim.2 hours later,another e-mail from Healthy Paws saying the claim was approved.Within 3 days we received the check for our claim.

Healthy Paws pet insurance has done an amazing job with handling my claim and sending me my reimbursement check. I received my check in 3 days. They even checked on my dog, Ruby, to make sure she's okay.

We got Healthy Paws a short time after adopting our 8 week old puppy Bailey. Bailey is now almost 7 months, and we have had a few mishaps along the way, classic puppy! Thank God for Healthy Paws! When Bailey cut her paw really badly Healthy Paws handled the claim so quickly even our vet was surprised. And the customer service is amazing! They always email to check up on Bailey, and it doesn't seem forced at all...they really do care about our pup and it shows. I would recommend Healthy Paws to anyone!!

I cannot say enough about Healthy Paws prompt and compassionate response to a first claim made for our10 year old female labrador, who recently underwent surgery. The claim was straightforward to complete, and the reimbursement very fair. Our family will strongly recommend HealthyPaws to anyone researching quality pet insurance. Thank you, Healthy Paws, for your kind and compassionate response to us, and to our pets. We couldn't have made a better choice for pet insurance.