Healthy Paws | Pet Insurance Review

My dog Goldie had a partial tear of her ACL the cost of TPLO surgery was $4,850 and Healthy Paws took care of everything very quickly and this Pet insurance has no gimmicks its 1 plan 70 80 or 90% reimbursement and they took care of 90% of my claim within a week.Thank you Healthy Paws you are GOD sent.

Healthy Paws has been such a lifesaver for our French Bulldog, Mika! At only four months she broke her back leg, and ended up having to have two different surgeries to help repair it. It was such a long recovery process and there were many times we were not sure if she would be able to use her leg normally again. The total costs would have far exceeded most companies lifetime or yearly maximums and I don't know if many others would have covered the second surgery. But with Healthy Paws, we didn't ever have to worry about coverage and because of the great care, Mika has gained full recovery in her leg and has been running and playing like a normal pup for 2 years! Healthy Paws is truly the best - the value and customer service are unbelievable, and they really care about our furry loved ones. We know we never have to think twice about getting Mika the best care possible because of Healthy Paws. I cannot say thank you enough!!

I spent a great deal of time reviewing the different plans and purchased the Healthy Paws' 90%/$100 plan. The first day they quoted me $34.01 for my 3 year old 10-pound dog. The next day when I purchased the plan I was given a different quote, they ultimately charged my credit card $35.80. I purchased the plan because their website said I was getting a discount, but it actually was an increase. I had a friend purchase the plan with the same information from a different web browser and computer; his quote came up as $34.01. When he tried to purchase it again, the price increased to $35.80, then to $37.30. We took screenshots of each price change. I called Healthy Paws customer service and was told "a manager will call me back within 5 hours." I quickly spoke to another phone representative who said he didn't work there but took the "over-calls" and couldn't help me. Healthy Paws never returned my phone call so I cancelled the insurance plan.

While they are very courteous always talking in terms of furry families, they were absolutely useless when it came time to file a claim. Very poor customer service and despite enormous time and energy spent on paperwork and over $1200 a year in premiums, nothing in response to claims.

Our little guy suddenly became ill and had to go to our state teaching veterinary hospital. After much testing which amounted to $4500, he was diagnosed with a potentially devastating illness called MUE. He will need significant on-going medical treatment and care. Thank goodness we had Healthy Paws insurance. Now we do not have all the financial worries that go with getting him the care he needs. Healthy Paws is a very responsive company and efficient and quick to respond with sending the reimbursement.