Healthy Paws | Pet Insurance Review

We've had Healthy Paws for two years now--since we adopted our then-8, now 10-year-old pug, Murphy. They have helped us with some major unexpected events a few times--the most recent being a surgery to remove two mast cell tumors. This was stressful enough--devastating, actually. Having our senior pug go through anesthesia and surgery and waiting for test results to let us know if the cells were of an aggressive nature or not was absolutely horrible. But what wasn't horrible was knowing that, no matter what happened, Healthy Paws would be there to help out. The last thing we wanted to be thinking about was money and we were going to do whatever was best for Murphy, no matter what, but vet bills add up really fast and it's stressful to have to start driving up the credit card. But we didn't need to do that. In fact, Healthy Paws approved our claim within 24 hours, and the check came just a couple days later. They also followed up personally a couple times to see how Murphy was recovering. This has been our experience with every claim. Our first claim did hit a few snags, but when we, our vet, and Healthy Paws customer service all communicated together about it, everything turned out just fine! And because of that, I'm all the more impressed with them. Their customer service is really great--they seem to really care about your pet and they want to help you as quickly as possible. I've recommended them highly to friends and family, and at least a couple of them have or are taking me up on it. We will definitely never drop it. (And for the record, Murphy's doing great!)

I cannot say enough about Healthy Paws. I have had many (fifteen) claims in the past 13 months with my puppy. Healthy Paws has great customer service, rapid processing, and great coverage with no yearly maximum or lifetime max. I researched several different pet insurances, finding Healthy Paws to have the best coverage. My best advise is to get insurance early, before their is an issue, and you have a predetermined condition.

I have never felt so supported by an insurance company. The folks at Healthy Paws not only processed my claim in a flash (check received in under a week), which was amazing. The system is simple to use, materials required are appropriate and not onerous in any way, and communication very clear. Most touching are the personal touches,emails following up with me to see how Kinley (my dog) was doing after her extensive surgeries.

My dog chinook had emergency surgery on Nov 30th. The bill was 30 something shy of 6000.00. The claim was submitted and paid (minus deductable and my percentage)within a week. I had to use credit cards to pay the hospital up front but I wasn't worried because I have Healthy Paws Insurance.I know i would be able to pay the cards off and not be in debt. If it wasn't for the insurance i would not have been able to afford the cost and we know the outcome of that. I will tell you Chinook is my Christmas Miracle and I thank Healthy Paws to the bottom of my heart. I did reaserch before I chose Healthy Paws. There is about 13 diffrent plans out there and Healthy Paws is the best and affordable. I am so glad I have it. I also have 2 cats that are covered. the claims are paid out fast and no questions asked. THANK YOU HEALTHY PAWS

Our lab ended up needing emergency stomach surgery to clear a blockage. At every step of the process attempting to diagnose her, it was a huge relief knowing exactly how Healthy Paws coverage works. No sneaky tricks, no after-the-fact exceptions for "genetic" conditions, no average allowable prices which have no bearing on reality. We know what pre-existing conditions of hers will not be covered, and aside from deductible and office fees, everything else for our plan is actual 90% reimbursement for actual expenses paid. We could make treatment decisions based on what she needed, without the added stress of worrying about what each thing would cost -- or even if it would be covered. Upload a PDF of our invoice and a check arrives a few days later. Incredible.