Healthy Paws | Pet Insurance Review

My dog Jemma (3 years old) had to have an ACL repair as well as Patella Luxation repair, For every claim I have had to call them and have them process it - I submitted a claim on 5/23 and had to call today and when I called I was told they would send it over for processing. When you submit a claim they say that you will get a confirmation within 48 hours that they have received it. I have filed 3 claims for her surgery and medications - this has not happened one time unless I call them and inquire about the claim. No one has ever checked on her well being or inquired as to how she was doing. We have had the insurance since she was less than a year old and and this is our first claim. I will follow up once reimbursement has been received and I hope that I will be coming back with a positive review.

Iam so grateful to have all 5 of my rescued cats insured with Healthy Paws Pet Insurance. I have had to use the insurance a couple of times and they have been so helpful showing me how easy it is. After the initial set up all I have to do is have my vet submit a bill and all is done. I can also just take a picture of the bill on my smart phone and email it to them. How easy is that? They respond immediately and I receive a check for the vet visit in less than 14 days. I also love that Healthy Paws is a non-profit and the rates are quite reasonable. I shopped around and Healthy Paws was the best insurer and came highly recommended. Thank You Healthy Paws and my 5 beautiful babies Thank You for being there when they are in medical need.

I cannot say enough good things about Healthy Paws Pet Insurance! Recently, my 7lb yorkiepoo, Reese, required leg surgery on both of her back legs. As you can imagine, this was a very difficult time. Reese is like a child to me so something this serious and expensive was quite the stressor. Working with Healthy Paws through this whole thing has truly been a pleasure. Anytime I had any questions about billing, policies, etc. they were quick to help- sometimes getting an e-mail response within the hour! These individuals are kind, caring, and compassionate. They truly do care about the well-being of your pet. They have gone out of their way to send me e-mails just to check up on Reese and see how she is doing- you just don't see that kind of customer service anymore and it just tugs at my heartstrings. When Reese had surgery, I submitted her bill the very same day and it was approved just THREE DAYS later! A few short days after that, I received my check for reimbursement in the mail. I'm proud to say that Reese and I will be lifelong customers!

Our 18mo old Newfoundland pup had a TPLO surgery to repair a torn cruciate ligament in her knee. Big dog = big bill. Thankfully, we found Healthy Paws. We spent the time researching the pet insurance out there & Healthy Paws was by far THE BEST when it came to cost & coverage. They not only covered our pup's pre-op care & surgery but also her rehab, meds & other long-term supplemental treatments. They was very little that wasn't covered & it was reasonable & fair. Healthy Paws' customer service is off the charts. You are treated with kindness & courtesy. It feels as if they are providing care for their own pups. That makes such a difference. They are very responsive to e-mail or calls. The claims process is simple & quick. Just upload the invoice & have your vet fax medical records. That's it! Claims are processed immediately, along with e-mail verification & status updates. Reimbursement is received within a couple weeks. I found a couple invoices that needed a minor correction on reimbursement & this was handled immediately. Highly recommend this insurance. We'll be staying with Healthy Paws for all our future needs.

Flower, a female greyhound, dislocated a leg joint, a major injury, requiring major surgery. A 3 1/2 inch plate was secured with seven screws over the dislocation. Six monthslater, the implants had to be removed via a second major surgery. Flower's insurance policy, based on her age, carried a $500 deductible with 70% reimbursement of eligible coverage. So far, with 4-6 weeks of rehab ahead, Healthy Paws has issued checks for about $7,900 of the total out-of-pocket surgery fees of about $12,400. The most recent claim was paid the same day I filed it. Since the onset of this injury, Healthy Paws has never questioned any of the claims submitted. Payment has always been prompt. I am extremely pleased with this organization.