1
out of 5
POSTED: | BY: Deeana
Expensive premiums, slow reimbursement
I had my first reimbursements this year. First of all I learned that they do not use calendar years for reimbursements but your pet's birthday as the start of a new year so I paid two deductibles in 2017. Also, they were very slow examining my claim and it's been over 5 weeks since they said I would get my reimbursement checks and I still don't have them. I am looking for a more reasonable and customer friendly insurance company.