Healthy Paws | Pet Insurance Review

My dog cut her paw badly outside and we don’t know what she cut it on. We have 4 weeks of treatment and hospital stays. Our vet is amazing and Healthy paws made it less stressful knowing we had help to pay for her vet bills. Submitting claims was extremely easy, review of claim and payment was quick. 100% recommend Healthy Paws for pet insurance.

Our claim was handled quickly when our Shih Tzu suddenly became acutely ill, Our dog was take to an emergency animal hospital and was hospitalized for several days. We were grateful to have Healrhy Paws Insurance during this time of great need.

Their customer service agents are horrible. They wanted all this medical history for a $16 supplement.. they eventually paid me for all of the submissions but when your dog is having liver issues and your vet said they might not make it, the last thing you want to do is argue with Healthy Paws. One agent, Ron, said we need to make sure it’s not a pre existing condition. I told him she was with them since I got her for 8 years.. she had no pre existing conditions that you can use an an excuse to not cover. So incredibly rude. She needed emergency hospitalization and they said.. “email us and we will call you for direct pay request.” I’m sorry do u know what emergency means? ABSOLTLEY horrible service in my time of need… also.. their monthly premium goes up 50% every year.. and they don’t cover her prescription food. Which is nonsense because they cover prescriptions. I’m so disappointed.. so upset I paid so long into an insurance for almost a decade to be treasured like this in a time where my dog needed them most. Thank God she’s better.. just go somewhere else ..

Over the 11 years Luke has been insured with Healthy Paws we have had nothing but positive experiences with his claims. It is such peace of mind knowing that I can afford to get him the medical care he needs. Thank you very much for making his life better when it’s needed!

I actually posted on Facebook five years ago when I signed up for Healthy Paws. Without any encouragement from the company, I wanted my friends to know how good they are. You get what is stated - no surprises. I have gotten reimbursed several times within 24 hours. I love my pets and knowing I have good insurance takes a lot of the stress away. My first experience with a company that will go unnamed was very different. Always nickel and diming, taking up to three months to pay. Yes, healthy paws is more expensive, but worth every penny. Big piece of advice- sign up as soon as you bring your pet home. This way you will not have to deal with pre-existing conditions if your pet is puppy age. And you pay a lot less for puppies.