Healthy Paws | Pet Insurance Review

Healthpaws has been available on the phone to answer my questions in a time of crisis. They have followed up with emails to check on my pet. They also reimbursed me very quickly which was so helpful as not to be in a bind when the credit card bills came through. It was amazing to experience the healthypaws team service and know that I can count on them. Thanks again!

I have had my two canine fur babies, a Newfoundland and a Pyrenees mix, both rescues, with Healthy Paws for about five years and I trust this company completely. Not once have I felt frustrated or that a claim wasn't handled properly. They cover exactly what they say they will and process claims quickly and without a fuss. They even make it easy to file a claim online. This particular aspect becomes valuable when you're feeling very sad after finding out about a serious diagnosis and paying a very large vet bill. We paid $6,000 for specialist vets and lots of testing, and were elated to find out how much they covered! Checks were mailed by Healthy Paws within two weeks. If you call in, you will be very impressed with how incredibly compassionate and helpful their customer service staff members are as well. They're obviously pet owners! If you don't have any pet insurance, this is the company to sign up with as soon as you bring your pet home.

We LOVE Healthy Paws! We never thought we would need pet insurance but when we decided to adopt an English Bulldog, pet insurance came highly recommended. We are so glad we have their assistance, when needed, throughout LuLu's life. They genuinely care about the care of your pet, as well as alleviating any stress from you so you can focus on caring for your pet in time of need. Their claims process is easy, quick and they are always a phone call away for any questions! We are truly blessed by the peace of mind and service Healthy Paws has offered us!

Buyer Beware!!!! I bought this insurance for my Frenchie when I first got her. Last January she herniated a disk and had emergency surgery and was diagnosed with IVDD. The insurance covered the doctors, the surgical fees and the medications as well as the follow up exam, less my deductible as I expected based on what I was told when I initially compared companies. However, when my insurance renewed three months later they upped my monthly premium by more than 20% and since then have refused to cover any of the medical professionals that have treated her. She had one emergency room visit in March and two emergency room visits last month - one at her regular animal hospital and the following day -- because she got worse - at the emergency room of the Animal Medical Center in NY where she had her surgery. In these instances Healthy Paws has refused to cover the treating veterinarians claiming that they dont cover normal exams - despite the fact that my dog was in all cases an emergency admission and in the later case needed the involvement of a neurologist. My policy is supposed to reimburse me 90% with a $500 annual deductible. thus far I am out of pocket $773.60 for these three emergency visits and not only have I received NO reimbursement.... but Healthy Paws says I still have $150.48 remaining deductible! (I do not submit claims for my dog's annual checkup and vaccines because I understand that the wellness visits are not covered - the out of pocket above represents only those charges related to emergencies arising from her IVDD.). Do not trust this company... what kind of medical insurance omits coverage for doctors in a medical emergency?

My dog had a recurrence of cancer and had to go in for surgery. It was an easy decision to make because of our coverage with Healthy Paws. While he was recovering, I was able to easily upload the bill and, within days and without any questions asked, Healthy Paws processed the claim and sent us a check. The only correspondence needed was when they checked in on my little guy to see how he was doing :)