5
out of 5
POSTED: | BY: Kerrie
Great Service. Easy, no hassle claim process.
I started policies on our four rescued Galgos a year ago. I was starting to wonder if we really needed the coverage; my dogs were young. What were the chances of me making a claim that would cover the monthly premiums? Then my 5 year old, Paquita, started exhibiting symptoms which were of concern to my regular vet who referred us to a specialist. It was Thanksgiving. I was unable to get an appointment so I had her admitted as an emergency. I didn't stop to check my Healthy Paws policy/coverage. I simply wanted the best care available immediately. A month later, after the initial scare and a promising prognosis, the credit card bills were due. I logged into the app expecting a long, cumbersome claims process. The only thing I was asked to do was submit copies of the hefty invoices. I uploaded them all expecting many of them to be rejected for one reason or another Within 3 days 80% of my expenses (-$250 deductible) were approved for reimbursement. Absolutely no hassle at all. The only question I received -- was Paquita recovering from the invasive tests she’d undergone? Followed by wishes for a quick recovery. From start to finish the process was simple and communication timely. I am so impressed with the service and kindness I received. It’s such a relief to know that all four of them are covered and that I’ll always be able to give them the very best care available.