Healthy Paws | Pet Insurance Review

I requested to cancel my policy after my beloved dog Sasha passed away. I never received any confirmation that this was completed. I kept being charged for 3 additional months of coverage. Once I cancelled my credit card, they finally engaged with trying to 'keep me' as a customer. I have reached out no fewer than 5 times via their website and cannot get out of their automated system. It is painful enough to lose a pet. This company compounded my pain by continuing to send me reasons I needed to keep her coverage. They won't respond to refund the months covered after she died. I can't get them on the phone or get them to respond to my messages. PS- they never covered a penny of her care despite having a clean bill of health for 4+ years under their plan.

Excellent service .

I have filed 3 claims within the last year. Each time the service I received was excellent.

My dog ingested a toxin and visited two different specialists for care. Healthy Paws was quick to process the two claims reimburse me for 90% of the costs after the deductible kicked in. Submitting each claim was simple and getting reimbursed was even easier - their direct deposit appeared within 24 hours of each claim being processed. I couldn’t be happier with Healthy Paws!

I purchased Premium Pet Health Insurance from Healthy Paws in 2013...........Thank God! They have been exceptional in customer service , reimbursement & follow up. Our 13 year young Goldendoodle, Bella , recently went through two life threatening illnesses within the last 2 months...Our bills totaled over $11.000, and Healthy Paws didn't hesitate to reimburse us for 90% of our claim. The people that work there are compassionate and caring. Our Bella has bounced back beautifully ( still getting mistaken for a Pup ! ) - thank you Healthy Paws for everything!