Healthy Paws | Pet Insurance Review

I'm just sitting here with absolute gratitude about how Healthy Paws has quickly and consistently been there for my beloved dog. Being a bit of a wild child, she has been through her share of mishaps, and unfortunately has recently suffered illness as well. Claims are always handled within a day, two at the most. The process is efficient and extremely fair - no "insurance company lag" or "pushback" has been experienced at all. I can honestly say that this policy has enabled me to keep my pet alive and with the best possible care.

We've used Healthy Paws for our two dogs' insurance for many years. Their rate hikes are absolutely astounding and unbearable once you start using the insurance or you're a few years in. Today, we got a letter saying they'll add a 2.99% credit card surcharge to their rates. Considering their parent company, Chubb Limited, brought in over 55 billion dollars in revenue in 2024, they should be able to cover credit card fees. Terrible. Would not purchase again. Stay far away from these money-hungry grubs.

Flat out refuses to respond to the only claim i sent in during the last four years. Just filed a claim w branch of California government that oversees insurers. Changing to costco pet insurance.

Have used this insurance for a few years now, their service level has gotten much worse. For every claim we make now, they are requiring to send full medical records for the pet for the pet's entire life -- even if they already have the records because they made us send them previously!!! Our pets have been with healthy paws since we adpoted them (at 8 weeks), we provided their adoption visit records and have provided full medical records multiple times now. But to complete any new claim they are requiring us to send the same full medical history every time... Getting very time consuming to use this service and we will look for another - too bad they were good to us for years.

We have been using Healthy Paws to insure our dog's healthcare for about five years now and have always found their coverage reimbursements to be generous. Their Client Services department is also top-notch.