Healthy Paws | Pet Insurance Review

My dog was having serious problems with urinating which ultimately required bladder surgery to remove numerous stones. The bill when all was finished was in excess of $3K. I submitted my invoices on Sunday and I had a response from HeathyPaws the next day that they had been received and were beginning processing. By Wednesday of the same week I received my payment. Also included was a complete explanation of how the reimbursement was calculated. I am very pleased with the service they gave me on my claim.

I’ve had Healthy Paws Pet Insurance for several years after switching from another company whose prices got way too high. Thankfully, I never had to make a claim until now. My dog had 2 emergency GI events occur with a week of each other. And EVERYTHING that should have been covered was. And it was done so simply and quickly. I’m very grateful and thankful to Healthy Paws for allowing me to totally focus on my dog’s health and not the finances of it all.

While I expect premiums to increase as our pets age, I did NOT expect HP to unilaterally change the fundamentals of our policy. When our pets were young, we chose 90% coverage w/ $100 deductible - which was a great decision in retrospect as some of our pets have developed chronic conditions that HP has historically paid without issue. Our annual renewal just came in however, and HP have unilaterally decided to change our coverage to 70% w/ $500 deductible, stating they no longer offer the previous coverage - despite the statement on their page "Coverage with your Healthy Paws plan is continuous unless canceled. The Healthy Paws plan will not drop your pet or decrease coverage due to age or claims". Now that we have pre-existing conditions, changing providers is not a realistic option - so we're stuck with however HP decides to downgrade their coverage. I'd highly recommend looking elsewhere!

Healthy Paws has been great. I have not had a chance to use the insurance since both my pets have been healthy. Recently my one dog was diagnosed with Cushings disease and we have had and continue to have many vet visits. Healthy Paws has covered 90% of the cost and its has been a seamless process. The claims are easy to file and they are prompt with the reimbursements. I highly recommend them.

Healthy Paws with CHUBB has been amazing! They helped make our nightmare experience when my dog and I were attacked much easier to deal with. It was allowing us to keep our focus on getting the care our dog needed over the course of several days and two surgeries and not focus on how we would be able to pay for the necessary surgical and follow up visits. They were there for us when we most needed them.