Figo | Pet Insurance Review

Happy I chose Figo as they have been good overall. My only problem has now twice they have said they requested info from my vet and they can not show any proof and my vet never gets these requests. And then Figo makes me work for my claim. Outside of that I would recommend.

Customer Service, bar none, is the best!

Our claims were processed so quicky and the website is so easy to use!

First claim - the process was easy. I submitted the claim on the 12th, got an email that due to volume it might take up to two weeks to finalize. Two days later, on the 14th, an email that the claim was closed, the EOB available online to review. The EOB was clear and easy to figure out. Today, 6 days after the claim was opened, the reimbursement showed up in my checking account! So far, I am impressed!

So far, my experience with FIGO has been positive. I find the App to be very helpful for submitting claims. Most claims I have submitted have been approved and the coverage is decent. There was one claim that was denied, because my 3 month old puppy supposedly had the illness (Giardia) before the coverage period began. Since Giardia is considered 'curable', if she goes a year without symptoms, the illness will be removed from the 'preexisting' conditions list. I have found the customer service over the phone to be good (fast, knowledgeable, and genuine care). So far I would recommend FIGO; get it while your pet is young to make sure there are no 'preexisting' conditions that get excluded. I hope I never need to use my coverage for a major claim, but have piece of mind... just in case. Pet insurance is a MUST in my opinion.