5
out of 5
POSTED: | BY: Heather Misko
Excellent customer service, great transparency and knowledgeable!
I'm a new cat mom and learning everything as I go, which is exciting and scary! I knew I wanted to get insurance for my sweet girl, Kitty but had so many questions and things I wasn't sure of. I called and spoke with Aileen and she was so kind and knowledgeable and answered all of my questions and didn't make me feel dumb for asking. She didn't pressure me into starting a policy which I appreciated very much. I gave it some time and continued researching online and each time I compared companies, Fetch always came out on top with what I was looking for. I called again with some questions and got to speak with Aileen again which was so nice and comforting! She answered my additional questions and eased my concerns about a couple things. She never once made me feel rushed or unimportant to her. I really enjoyed our conversation, it felt like I was talking to one of my girlfriends! She definitely helped make an initial confusing decision, very easy for me. I'm excited for Kitty and myself to be part of the Fetch family! Thank you Aileen!
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