Fetch | Pet Insurance Review

I've been with Fetch Pet Insurance since getting my dog 8+ years ago, and I've had many interactions with the folks there. I can honestly say, every one of the reps I've interacted with has been fantastic. Just spoke with Samantha, and she like the rest of her colleagues are empathetic, helpful, professional and kind. As far as Fetch as a company, they also deserve 5 stars! App/website are very easy to place claims, payout wait time is reasonable and overall experience has been stellar. I highly recommend Fetch!

I had called Fetch because my vet had sent in the required documentation in order to process the claim. The representative found the documentation and the claim was completed that day. I received an email and I received my reimbursement on 2/12.

Josh made the experience easy. I needed to transfer an existing policy for an inherited pet and Josh was very pleasant to communicate with and efficient on the telephone call. He knew exactly what to do.

Happy with your verbal & email information

When I adopted my cat, there was a Fetch representative there who told me pet insurance was required before I could even leave with him. That alone felt misleading and pressured, but I trusted what I was told. Come to find out, the information they gave me was flat-out wrong. I was specifically told that routine checkups would count toward my deductible, which is the main reason I signed up. They don’t. At all. That little detail was conveniently left out until after they had my money. This company is either poorly trained or intentionally deceptive. Either way, it’s unacceptable. I feel completely misled and regret ever signing up. Do yourself a favor and don’t fall for the same sales tactics.