Fetch | Pet Insurance Review

I had never had to file a claim for my dog Winston and I called for help in doing so today. Emi Bradley was the one that helped me and I have to say she was WONDERFUL. She walked me through every step I needed to do (even how to save everything to a file), I am sure it was frustrating for her to have to stop and give me time to do all the things, but, she did and I am very thankful for her help. I hope everyone is as helpful as she is. She is a great asset to your company.

Similar to multiple reviews on here, all my claims got rejected because they consider diarrhea as a pre-existing condition. This is not written in their agreement which specify “any illness, injury, or behavioral condition” not mentioned in prior checkup are excluded in coverage. I appealed and asked them to prove that diarrhea is an illness in my case but they keep making up reasons that i’m missing documents and paused my appeals. My pup has been very healthy per my vet’s notes but it’s very common in young puppies to have diarrhea, especially those that have an active lifestyle. My husband had some discount from his work to join Fetch and now we really regret our decision. We wouldnt mind paying more premium for a piece of mind. I wonder why Fetch insurance is still in business when their communications show a lack of medical knowledge and a misrepresenation of their legal document.

My puppies had diarrhea from worms when they were 8 weeks old. Pretty common and easily treated. But since they had diarrhea back then every claim I’ve made since then was rejected and considering a “pre-existing” condition. How can diarrhea be pre-existing?! What a joke. I’m disappointed. What a waste of my money and Fetch is no help what so ever

If you're looking for pet insurance, don't trust Fetch. They are very glad to take your money. They are awful at paying a claim. They find any excuse to deny a claim. I cancelled after paying for three years. Very unsatisfied. Will never recommend this pet insurance company. Fetch is awful!!

Fetch is the best pet insurance on the market. They cover pretty much everything! Great customer service and fast claims processing times. Really happy with this choice. I did a lot of research and found that Fetch is much more comprehensive compared to the competition.