Fetch | Pet Insurance Review

Quick response

I spoke to Carla for a new insurance for my kitty, she was wonderful. She gave me precise information on the accident and wellness policies. Carla was very friendly and knowledgeable, and answered all my questions. Great customer service!

Unfortunately I had thought I found a great pet insurance provider with Fetch. I have been using Fetch for 3 years with our Dog. I had the highest of the insurance plans with unlimited coverage, low deductible and high reimbursement rate. I accepted Fetch's increased yearly renewal fee as I wanted to best coverage for our dog. This year when my plan was renewed they automatically dropped me into their low-end insurance plan saying we used our insurance to a level where they paid for insurance claims higher than our monthly amount so we were automatically reduced into a low-end offering and nothing we could do about it. This is completely upsetting - after all, isn't insurance supposed to be used? After speaking with 2 Fetch representatives (manager) they called attention to fine print somewhere which is their loophole to doing this unfortunate action. Fetch will penalize you for actually using their insurance. I don't recommend moving forward with choosing Fetch as your animal insurance coverage- if you ultimately end up using your insurance you will get penalized. As a high advocate for dogs and as someone who is very involved in national dog groups and leading my own chapter, I will be letting all my alliances and members know this is not the insurance to choose if they want best in class support. This is very unfortunate as I wanted to very much like Fetch and had a few good experiences with them, but was proved very wrong.

Kelsey was very helpful to me on our phone call today and answered every question I had & was very polite & courteous. I appreciated her help very much. I had a hard time trying to Google a valid customer service number to get to speak to a live person today & in the process of doing that saw other people’s reviews with the same complaint. I asked Kelsey if she would mind mentioning it to someone in your marketing department so that you could possibly fix a place on the app that would allow you to make a phone call directly from the app. The only way I was able to get through to someone was by using my laptop & getting on a chat with a live person who gave me the phone number. Kelsey is an asset to your company.

Laura was very helpful answering all of my questions.