Fetch | Pet Insurance Review

I dealt with 2 agents. I signed on to chat through my account. The first agent said that she hoped my cat was doing fine. If they had looked at my account they would have know that my cat had been euthanized. Awkward. It is very difficult to do this typing. The links that you provided to an explanation of benefits did not work. Although I had been told my case was closed, I had an invoice that said it was partially approved, but did not give a dollar amount. Of course this necessitated following up. I was directed to where I could “speak” with someone, but all of the prompts ended in recordings. I had to go back to the chat option. This time I got Russell, who was excellent and answered all my questions entirely and sent me copies of the explanation of benefits as a pdf so that I could finally access them. I felt your settlement was very fair. But this whole process took over an hour. Your links didn’t work. The first agent had no idea about my case, although she knew who I was. I was directed to speak to someone, but ended up at several dead end recordings. There was no one I could speak with. I ended up typing everything, although I have arthritis and typing rapidly (as on a chat) is very difficult for me. So, whereas the end result was excellent, the experience was lacking, except 40 minutes into the process when I finally got ahold of Russell, who knew what to do.

Joshua was extremely helpful and answered so many questions for me. His patience and expertise is appreciated.

Kevin Payne is very informative has lots of incite on the workings of Fetch .

Fetch insurance has come through for me twice in the last few years. My girl cat likes to get eye infections and she only has one eye and it's never during the week so we end of up at the emergency vet. The claims process is simple and can be completed through the app, once the claim is approved, payment is quick too.

I usually don’t write reviews, but I felt compelled to share my experience with Fetch in the hope that it helps someone deciding whether to choose them for their beloved pet. My dog was initially misdiagnosed with Hip Dysplasia and a Ligament Injury when, in reality, the condition was Osteosarcoma. Throughout the difficult process of diagnosis and treatment, we had to visit multiple veterinarians and submit several claims over 2.5 months. During this time, Fetch’s app and policy were incredibly straightforward, ensuring that we didn’t have to deal with additional stress on top of everything else. As a first-time pet owner, I’m deeply grateful that I chose to insure my dog with Fetch. Sadly, my dog has since crossed the rainbow bridge, but if I ever find the strength to welcome another pet into my life, I wouldn’t hesitate to insure them with Fetch again.