Fetch | Pet Insurance Review

if you aren't a customer who makes them a profit, goodbye/take what you can get. While this appears legal (as they highlight their terms are only for 12 months at a time), it doesn't make sense when they say "we will never penalize you for making claims". This is clearly a penalty.

Aileen was very helpful and knowledgeable.

Absolutely the worst company I’ve ever dealt with. To say their customer service is terrible would be a massive understatement. When I expressed dissatisfaction and asked for a survey, I had to contact them four different times. They “sent” it four times—none of which ever worked. An agent even joked that I could tell her my complaints and she’d “pass them along.” Obviously, when you’re unhappy, they make sure you never actually get the survey. Out of curiosity, I later asked them a question pretending to be a satisfied customer—on the fifth contact—and suddenly the survey magically appeared. This company is shady, manipulative, and dishonest. They flat-out lied, claiming they can’t cancel policies over the phone because of “Colorado law.” That is pure nonsense. Fetch Pet Insurance will waste your time, dodge accountability, and bend the truth to suit themselves. I would never recommend them to anyone. Avoid at all costs.

My experience over the past years and currently have ALWAYS been a very pleasant experience. When my babies have been at their worst and i have been so beyond upset with the unfortunate circumstances all of our babies experiences. The team at FETCH were Totally there for me and my babies 100%. Their program is very user friendly and easy to understand. Their claims process is very easy to utilize and the turn around time for reimbursement is very timely. I would definitely refer FETCH INSURANCE to anyone needing a loving dependable team to respond to all of your babies needs.

Knowledgeable and friendly customer service. Thanks Samantha!