Fetch | Pet Insurance Review

I recently gave a review that I am not sure what the questions were. It never asked me a question it just kept saying it didnt understand press #1 .then thanked me for my review so if it was a bad review it wasn't intended to be because Kate was polite,professional and helpful so hopefully this will correct if I unintentionally gave her a bad one. Fetch is always a great call.

I have been a customer with Fetch for 9 years . I have insurance policy’s for my much loved 2 Labrador Retrievers. I have filed 3 small claims in the 9 years in which I was reimbursed under $300.00 At present even though my dogs are in excellent health & have been faithfully taken for their annual vet exams Fetch continues to increase my premiums to the point they have doubled. They offer to lower your premiums by reducing your coverage only to increase it even higher the next year. Their reason is because they are Labradors . How unfair is that to penalize a customer who has 2 healthy dogs & rarely filed a claim. This practice of collecting premiums for years & then pricing customers out of their policy when their animals reach a certain age is cruel & shows no customer loyalty.

The people who work in your customer service department have always been fantastic. I spoke with Nicole this morning and she just continues that trend. She understood what I was saying and she was incredibly helpful. In addition she was really nice and really human. That's the difference between your company and other companies customer service departments that I do business with. We talked about our dogs and a bunch of other stuff while she was helping me. She's a really super nice person and she knows her stuff!

Very pleasant and helpful customer service

Karley was very helpful in getting our dog signed up for insurance. You can tell she really enjoys her job!