Fetch Canada | Pet Insurance Review

We have had to make a couple of claims in the past year for surprise issues that would have cost a few thousand dollars. The process of making a claim, both times, has been super easy and processing time was pretty quick. No hassle. Much appreciated.

This company is so unprofessional and misleading... we submitted 3 claims that were all denied in writing outlining 'your claim does not meet your chosen deductible of $400 at this time, therefore no payment will be made.' A little while later, we followed-up to look at enhancing our insurance plan and were told that because payments made to the previous 3 claims noted above, they cannot make any changes to our plan. We were very surprised to hear they had made payments because... - we have 3 letters from 'Petplan' stating each claim was denied - no transaction record for any payment received - BUT we have each transaction record we paid to the vet When we asked them to clarify what payments they're referring to, they said they paid the deductible for each of the claims. Now we're really confused since who would they be paying the deductible in question to since it was not us BUT only Fetch/Petpaln. In essence they are only paying themselves for each of the claims we made and more interestingly, recorded each deductible payment as a claim against our policy even though they denied all of them??!!! After 5 years and nearly 9k in premiums, this is one company that I would recommend you not 'TRUST' for your pets needs

I love that I got to choose my coverage options, not like other places where I have to pick from what they offer. I like how timely and informative the reimbursement process is, but I really don't like that I have to bother my busy vet office for a copy of the written report from her file each time. I would recommend this company despite that. I'm a happy customer.

My French bulldog has been receiving treatment for middle ear otitis which is rather costly. All our claims that we've submitted so far have been reviewed and paid in a timely manner, the claim submission online flow is very user friendly and the text updates are very helpful.

Let me start by saying, I have one job but four bengal cats to look after so pet insurance was a given. We started with another provider but found there were so many exceptions and administrative challenges we were not happy with. We made the decision to take on the risk of switching providers even with some claim history and unresolved issues. Turns out, it was an excellent move to join Fetch. We have great coverage tailored to our needs and budget for a couple of years now. As a company, Fetch has been quick to respond, compassionate, and easy to work with. In the six months alone, we have submitted for multiple emergency surgeries, medications, exams, behavioural treatments, etc. We have not been rejected. The peace of mind that comes from knowing I can put the health of my pets ahead of my financial restrictions is beyond words. If I see something wrong, I take them in without weighing the risks of whether an issue will resolve itself or not because I am concerned financially.