Fetch Canada | Pet Insurance Review

Fast turnaround! Submit the correct paperwork (invoice and medical records) and you will see your claim processed in days, not weeks like some other insurance plans.

I originally signed up with PetPlan and they sold to Fetch. I have had problems with this company since the moment they took over. They raised my monthly plan by an additional $20 a month and covered a lot less things. Also, their website is broken so you cant even chat with a person on it you can only click the pre-typed chat prompts, it does not let you type yourself. I have paid $660 in insurance fees thus far this year and over $700 at the vet and yet I have somehow not hit my $500 deductible because they do not cover many of the things my former plan with PetPlan did cover. The customer service people are rude and do not explain anything, they just direct me to their website which is poorly designed and barely works. I immediately cancelled my plan with them after they told me basically "that sucks" when I expressed my frustration with having paid over $1300 and seeing nothing in return. I wish PetPlan never sold to them because they were great, and Fetch is awful. Also, you can only cancel your membership on the phone, and they have no phone number posted on their website. Therefore you have to use the broken chat to try and talk to a person to obtain the phone number to cancel. I had to take screenshots of my text in the notes app and drag them into the chat just to type my own sentences and ask for a phone number.

My pup got his paws (or should I say mouth 🙄) on a whole wack of foxtails this summer. The vet bill was pretty extensive and Fetch was amazing, the claim and payment process was seamless. Thank you for making a very stressful time a little less stressful!!!

Great experience in getting a very decent quote! Because they allow you to pay to your vet and get it reimbursed - this give is more freedom to stick to our Vet

Fetch is the best! My claims are processed so quickly and they provide frequent updates on the status of the claim. I recommend fetch to everyone looking for pet insurance!!!