Fetch Canada | Pet Insurance Review

Super easy process! Although there was a slight error when PetPlan switched to Fetch (my e-mail address got mixed up w someone else’s), Customer Service was easy to deal with and answered all of my questions! Was able to upload files through the app and got my reimbursement after a few days. I’m glad I have Fetch for my dog. It helped put my mind at ease knowing she was covered after she had bladder stones and a foreign body removal.

The claim process is much easier and faster than before.

This pet insurance company is not upfront about requirements. When you're enrolling in their program, they say that all that's required are the "soap" notes from a check-up/wellness visit within the past 6 months as these notes typically document all current and previous health concerns. I understand that they need this to check for pre-existing conditions. However, once you try to submit a claim, they will tell you that they now need the "soap" notes from every vet visit your pet has ever had. Depending on your vet, this can be a challenging task. I would be careful if you're considering Fetch and make sure that you have all notes from every vet visit. My vet also feels this company is not "user friendly" and prefers the insurance companies that simply provide a form for her to complete. Lastly, when I called to confirm the new documents required to submit a claim, the customer service representative was sarcastic, condescending, and rude. Needless to say that I will be shopping for new pet insurance.

I have policies for all 3 of my pets with Fetch and I am always so happy with their service. If you have multiple pets insurance is a must, and Fetch does it right! Big shout out to all the staff who answer all my calls and questions with diligence, patience and kindness.

Fetch is a pretty good option for comprehensive pet insurance. I have only needed to submit one claim over three years, which was in August 2022, and the claim was quickly reviewed and I was reimbursed without any hassle or delay. My only complaint is the cost, although it is cheaper than most other pet insurance companies, every year my monthly fee goes up regardless of the amount of claims so their “discount” for being claim free isn’t really a discount